My client is seeking a proactive and highly organised Team Leader to join their financial services global team based in Ipswich. This role will involve managing a dynamic team, ensuring efficient service delivery of the business.

Main

Responsibilities:


Team Management: Oversee daily team activities, optimising resources and ensuring quality service delivery. Allocate work effectively and monitor team productivity to meet KPIs.
Support and Development: Conduct one-to-ones and performance reviews, and ensure all team members have clear SMART objectives. Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles.
Process Improvement: Maintain and improve internal processes, ensuring effective cross-team communication and documentation. Participate in cross-team meetings to enhance efficiency.
Customer Relationships: Ensure all documentation is indexed accurately and distributed efficiently. Provide ongoing support to internal teams, acting on feedback to drive service improvements.Required Skills and Experience:

Strong organisational, leadership, and interpersonal skills.
Ability to manage team productivity and prioritise tasks effectively.
Excellent attention to detail and experience in a process-driven environment.
Strong administrative and analytical skills with the ability to handle sensitive information.
IT proficiency, ideally with claims or insurance systems.
Self-motivated, adaptable, and able to meet new challenges head-on.For more inforamtion contact Sian Burke