PAYMENTS STRATEGY MANAGER

UP TO £70,000

MANCHESTER

This is an exciting opportunity to take ownership of payment regulation and product across the business.

THE COMPANY

This company is a forward-thinking digital retailer, offering financial services. They offer different retail brands and prioritise sustainability with their fashion.

THE ROLE

You will be doing the following daily:

• Serve as the go-to expert on payment regulations and products across the organisation.
• Ensure the business stays compliant with scheme rules and industry standards.
• Lead the monthly payments forum, offering updates on performance, risks, and key initiatives.
• Identify and implement commercial payment strategies to enhance customer experience, boost revenue, and lower costs.
• Manage relationships with payment service providers to secure high-quality service at competitive rates.
• Collaborate with Information Security and external partners to ensure PCI compliance.
• Coordinate with Finance to ensure accurate reconciliation of payments and refunds.
• Minimize customer friction during Strong Customer Authentication (SCA) while maintaining robust protections against financial crime.
• Oversee the payment dispute and complaint resolution processes.
• Ensure payment services run smoothly, promptly addressing issues and analysing root causes to prevent recurrence.
• Supervise and develop the Assistant Payments Manager, providing daily guidance and long-term growth opportunities.

YOUR SKILLS AND EXPERIENCE

• Previous experience as a payments manager, payments product owner, or business analyst working within payments for ecommerce.
• Strong understanding of the technical steps involved in processing payments from cards, mobile wallets, BACS, Direct Debits, and Faster Payments.
• Strong understanding of payment regulations: PSD2, PCI, and scheme rules.
• Confident to work with external providers as the business owner of payment solutions.
• Highly analytical.
• Numerate degree from a Russel Group university.
• Excellent written and verbal communication skills.

THE BENEFITS

• Up to £70,000.
• Hybrid working.
• Discretionary bonus.
• 8% company pension.
• Private medical cover.

HOW TO APPLY

Please register your interest by sending your CV to Gaby Adamis via the Apply link on this page.