• Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
• Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
• Able to adapt quickly to changes in workflows/processes/procedures/product features
• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
• Clearly outline current performance drivers of their market and actions to improve
• Maintain a professional and personable demeanor at all times
  
  

Roles &

Responsibilities:


B2Voice24*7 Graduate6 to 8 YearsExperience in telecommunications CCNA/CWNA certification DesirableTechnical Skills, Product/Process KnowledgeResponsible for coaching, shadowing and supporting their agents directly. effective use of key dashboards to ensure excellent performance rigor.

• Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
• Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
• Able to adapt quickly to changes in workflows/processes/procedures/product features
• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
• Clearly outline current performance drivers of their market and actions to improve
• Maintain a professional and personable demeanor at all times
  
  

Qualifications:

B2Voice24*7 Graduate6 to 8 YearsExperience in telecommunications CCNA/CWNA certification DesirableTechnical Skills, Product/Process KnowledgeResponsible for coaching, shadowing and supporting their agents directly. effective use of key dashboards to ensure excellent performance rigor.

• Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
• Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
• Able to adapt quickly to changes in workflows/processes/procedures/product features
• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
• Clearly outline current performance drivers of their market and actions to improve
• Maintain a professional and personable demeanor at all times B2Voice24*7 Graduate6 to 8 YearsExperience in telecommunications CCNA/CWNA certification DesirableTechnical Skills, Product/Process KnowledgeResponsible for coaching, shadowing and supporting their agents directly. effective use of key dashboards to ensure excellent performance rigor.
• Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
• Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
• Able to adapt quickly to changes in workflows/processes/procedures/product features
• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
• Clearly outline current performance drivers of their market and actions to improve
• Maintain a professional and personable demeanor at all times

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