Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The Opportunity:

To carry out operations, services and administration of the business so as to achieve optimum profitability and efficiency to minimize operational risk. Although an operational job title, responsibilities include a strong client support role and related direct client contact.

The job holder has primary responsibility to providing operational support to assigned broker dealer clients and assisting the manager and the rest of the team with ensuring delivery service in line with broker dealer SLAs.

The role is required to maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

What you’ll do:

• Responsible for executing static setups and account opening, closing, and maintenance operations.
• Active and timely interaction with regional sites, banking operations, client services etc.
• Active participation and contribution in projects, automation and efficiency initiatives.
• Impact on business:
• To input and process account opening and maintenance for accounts, in regions supported.
• Act as subject matter expert on network markets and account opening requirements.
• Ensure static data setups are properly done on securities services platforms.
• Handle ad hoc project/reports
  
  

Customers/ Stakeholders

• To liaise with other departments within Account & SSI
• Builds trusting relationships with internal and external clients
  
  

Leadership and Teamwork

• To work closely with Account & SSI teams, and other stakeholders
• To work closely with other departments within Account & SSI for collection of data/information.
  
  

Operational Effectiveness and Control

• To assist in the monitoring of KPIs
• Identifies opportunities to reduce errors/increase automation
  
  

Observation of Internal Controls

• Operates within the HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
• The jobholder processes sensitive information and should be well aware of the importance of confidentiality.
  
  

Requirements

What you will need to succeed in the role:

• Strong analytical skills.
• Ability to handle high volume, high value transactions accurately and under pressure.
• Sound knowledge of relevant systems used and processes.
• Ability to prioritize tasks and manage time well with good attention to detail.
• Team-focused with ability to build and maintain strong working relationships with managers and staff within the business.
• Willing to be assigned on UK shift (3PM MST/12.30PM IST) with occasional change on shifting depending on resource and capacity allocation requirements.
• Knowledge on basic MS Excel functions and basic macro.
  
  

What additional skills will be good to have?

• A good understanding of the overall securities industry from an operational and regulatory perspective.
• Knowledge of SWIFT, preferred but not essential.
• Knowledge on MS Visual Basic is an advantage.
  
  

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (India) Private LTD***

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