Role Purpose

• Monitor disputed transactions for possible fraudulent activity.
• Monitor, evaluate, investigate, and process
• Reviewing accounts and providing Provisional credits.
  
  

Investigate Fraud claims raised by the customer.

Roles &

Responsibilities:


Complete tasks related to data entry, following up on requests, complaint management, filing dispute forms, fee waivers, merchant credit release, fund transfers, account maintenance, general correspondence, research

• To be able to finish cases assigned within established Turnaround time
• Team Player
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  
  

Qualifications:

Graduates

• Good communication skills
• Attention to details.
  
  

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