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Conduct Oversight Manager

Employer
Direct Line Group
Location
Monument, Central London, United Kingdom
Salary
Competitive Salary
Closing date
Nov 3, 2024
View more categoriesView less categories
Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
About Us:

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

DLG's growth is supported by our Risk function which develops, implements and maintains risk management policies, procedures, tools, and framework for us.

We are currently recruiting for a Conduct Risk Manager to join our team on a full-time and permanent basis.

Please note: This position can be based from any of our UK offices (hybrid working).

What we’re looking for:

We want someone to join this fast-paced team and be actively engaged from day one. Someone who is keen to proactively seek opportunities to enhance conduct risk management and help with programmes of change and transformation.
  • A great communicator who can interpret information and share knowledge across the business in a way that is easy for the audience to understand.
  • Experience in implementing regulatory change in either first- or second-line roles and completing regulatory rule mapping.
  • Understanding of risk frameworks, risk management and assessing controls.
  • Ability to build and maintain relationships with internal stakeholders.
  • Finally, the ability to work to critical deadlines, manage multiple priorities and willingly support team colleagues.


What you'll be doing:

Reporting to the Head of Conduct Oversight, you will provide expertise, direction and advice across different teams and processes that seek to support the identification and management of conduct risks, focussing on ensuring that customers are achieving good outcomes.

  • Support second line oversight of change programmes and strategic activity, providing review and challenge of activity and giving advice on identification and management of associated conduct risks
  • Seek opportunities to support risk-based decision-making during programmes of change
  • Provide advice and guidance on the enhancement of risk embeddedness in relation to Conduct Oversight
  • Provide technical regulatory risk and conduct risk interpretations of relevant industry consultations and activity, working closely with the broader area
  • Continuously contribute to increasing risk awareness across DLG by engaging with stakeholders and sharing knowledge on risks and controls and by role-modelling behaviours that support a positive risk culture
  • Review internal reporting and management information and complete analysis of results to identify potential conduct risks
  • Where required, act as deputy for the Head of Conduct Oversight in meetings and in the completion of some tasks such contributing material and relevant regulatory conduct matters to the Compliance reports to the Board, Board Risk Committee, and Risk Management Committee
  • Support the Head of Conduct Oversight in identifying where current assurance activities in first and second line (detective controls) can be improved to drive good customer outcomes and in a way that provides insight and assurance as to the effectiveness of quality controls
  • Complete own tasks including project related work and ad-hoc activities within agreed deadlines.


Who you'll be working with:

You’ll work with multiple business areas across Direct Line Group, building a strong network of contacts to provide advice and guidance on conduct matters.

The team is part of a larger second line Risk Function and there are plenty of opportunities to work with other teams on key pieces of work.

What we’ll give you:

A rare opportunity to join the Conduct Oversight team in a role where you will have exposure to all areas of the business, input towards key strategic projects, be able to build relationships with key stakeholders, help support for the Group in achieving its objectives and the chance to have a positive impact in lots of different ways. This is a great role for Conduct or Compliance professionals who enjoy variety in their work and who would like the opportunity to focus on Conduct Risk management.

Contract: Permanent

Hours: 35 hours (Monday - Friday, 9am-5pm)



Location:
London, Leeds or Glasgow

Hybrid Working: 2 days a week in the office

Closing date: Friday 8th November

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
  • 9% employer contributed pension regardless of whether you pay into your pension - you could opt out of the pension plan and take this as a cash benefit instead!
  • Generous annual bonus
  • 25 days annual leave, plus bank holidays
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Buy-as-you-earn share scheme
  • Employee discounts and cashback


Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid #LI-PK1

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