Job DescriptionJob Description
GENERAL FUNCTION:

Provides assistance and quality customer service to retail employees and other bank employees as they relate to the ACH/Treasury Management processes and services. Completes day to day tasks as assigned.

MAJOR DUTIES AND RESPONSIBILITIES:

• Moderate level of skills and knowledge of ACH/Treasury Management required to efficiently and accurately perform the duties of the department
• Follows established procedures and management policies to provide good system control and files to safeguard financial information.
• Maintains sufficient records for good audit trail of all transactions handled by the department.
• Performs job functions in a variety of functional areas, including but not limited to:
• Develop an understanding of the bank's ACH processing system and ancillary systems/modules used by the department
• Develop an understanding of the bank's Treasury management customer services, including but not limited to ACH origination, account analysis, and Access Manager
• Must have a strong understanding of NACHA rules and guidelines
• Ability to represent the bank when working with vendors, auditors - both internal and external and bank management with guidance from the manager

ADDITIONAL RESPONSIBILITIES:

• Maintains accurate department records.
• Assists in research on an as needed basis.
• Knowledgeable of bank products and services.
• Assists other departments as needed.
• All other tasks as assigned.

JOB QUALIFICATIONS:

• High school graduate or equivalent.
• Two to three years of operational experience, customer service experience or equivalent.
• Must be able to set priorities and demonstrate excellent organizational skills.
• Good communication skills, both verbal and written.
• Ability to interact well with all bank personnel and vendors
• Ability to perform repetitive tasks and to operate well within time restraints.
• Must be able to follow specific instructions.
• Must have good motor skills, continuous movement of hands.
• Ability to perform repetitive tasks.
• Demonstrates proficiency and commitment to excellence in performance of duties.
• Knowledgeable of regulations governing transactions in relation to ACH
• Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

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