IntroductionThe Purpose of the position is to provide administrative support by verifying the CIT paperwork against the float, reviewing CRVs, handling returns and reconciling the float to ensure that the correct values have been entered on the system and the money that has been loaded into the ATMs can be accounted for.Duties & ResponsibilitiesDealing with 3rd Party: Cash In Transit (CIT)

• Assist in resolving queries from CIT providers in a timely manner
• Highlight areas of concern related to ATM shortages
• Identify trends of shortages and discrepancies in ATM cash levels, and escalate issues when required
• Commit to upholding the Service Level Agreement (SLA) with CIT providers for shortages escalation
• Ensure float corrections are promptly executed when swap bags are identified

Cash Monitor (Cash in ATM) Balancing

• Review Loads and Cash Return (L&CR) records to ensure accurate Float reconciliation
• Conduct thorough checks on load types before reviewing L&CR to avoid deactivations
• Distribute the Cash In ATM (CIA) swap and un-cash stats daily
• Analyse differences on the CIA Module
• Ensure daily targets and deliverables are met, communicating promptly if any targets cannot be achieved along with reasons
• Submit Swap-to-Swap (s2s) and Un-cash records in accordance with set targets
• Provide clear and comprehensive comments on discrepancies
• Perform recalculations on swap and branch records where settlements differences are identified
• Investigate ATM's with negative terminal holdings, and provide comments as required
• Investigate late reversals and submit adjustment requests
• Investigate inactive terminals, clear cash positions, and process inactive requests
• Prepare swap deactivation reports monthly for signoff
• Provide a monthly report on overall swaps and un-cashes

Desired Experience & Qualification

• Matric
• Completed qualification/studying towards a qualification
• MS Office (Excel, Word, Email)
• Previous ATM Balancing Experience
• Ability to build relationships with 3rd parties
• Excellent communication skills
• Excellent telephone etiquette