Robert Walters South AfricaDuties & Responsibilities
In this role, you will oversee the daily operations of credit control, develop and implement effective credit policies while ensuring alignment with the company's objectives. You will lead, motivate, and support a team of credit controllers, providing training and performance evaluations to enhance their capabilities.

By collaborating with various departments, you will optimize cash flow and reduce debtor days, contributing to the overall financial success of the firm. This position offers the opportunity to join a dynamic team that values innovation, continuous improvement, and strong client relationships, all within a positive workplace culture.

Key qualifications and experience for the Head of Credit Control:

• Professional accounting qualification: CIMA or ACCA preferred
• Proven experience in credit control management, preferably within a professional services or accountancy environment
• Proficient in accounting software and Microsoft Office Suite, especially Excel

Key duties for the Head of Credit Control include but are not limited to:

• Credit Control Leadership
  • Oversee daily credit control operations to ensure timely and accurate receivables collection
  • Develop and implement strategies to improve the credit control process and reduce overdue accounts while managing team resources effectively
• Credit Risk Management
  • Evaluate client creditworthiness through reviews and credit checks, establishing appropriate credit limits
  • Regularly update credit control policies to align with company objectives and monitor high-risk accounts, collaborating with internal teams to address potential risks
• Debt Collection
  • Create efficient debt collection processes to decrease overdue debts and debtor days
  • Negotiate payment plans with clients as necessary and ensure timely payments
  • Review aged debt reports frequently, addressing disputes and payment issues promptly
• Stakeholder Engagement
  • Cultivate strong relationships with clients, sales teams, and internal stakeholders to ensure seamless credit control operations
  • Work closely with the finance department on cash flow management and reporting, providing senior management with regular updates on debtor performance and credit risk
• Team Management
  • Lead and inspire a team of credit controllers by setting clear objectives and conducting performance reviews
  • Identify training needs and keep the team updated on the latest credit control practices, fostering a positive environment focused on continuous improvement

• Reporting & Analysis
  • Generate regular reports on key credit metrics, including debtor days and overdue balances
  • Analyse trends to provide insights for decision-making on credit policies and risk management, ensuring accurate tracking of bad debt write-offs and provisions
• Compliance & Legal
  • Ensure adherence to legal and regulatory standards related to credit control
  • Collaborate with legal teams on debt recovery actions and initiate legal proceedings as necessary

Key personal skills for a successful Head of Credit Control:

• Strong interpersonal skills and the ability to engage effectively with diverse stakeholders
• High level of attention to detail and organizational ability
• Capacity to work in a fast-paced environment and manage multiple priorities

If you are passionate about credit control and have a strong background in financial management, then please get in touch to learn more about this exciting opportunity.