Investment & Technology is a Group within the Department of Transport and Planning, and is responsible for providing investment strategy and delivery of commercial and information technology services to drive high performance and improved commercial outcomes for the State.

We're focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

The Accounts Receivable Support Officer provides quality support to the Accounts Receivable (AR) function and ensures that the Department's Financial Delegation and financial governance policies and processes are adhered to.

The Accounts Receivable Support Officer is responsible for assisting with the Department's AR obligations - processing invoice requests, credit notes, customer Masterfile, assisting with debtor management, maintenance and problem solving of the end to end Accounts Receivable workflow.

The Accounts Receivable Officer assists with the continuous improvement initiatives including the documentation and update of processes, adherence to service standards and key performance metrics.

From time to time, cross-skilling across the AR function and associated compliance functions will be required.

To access the Position Description, please click here.

Position Outcomes

The role involves raising and allocating Accounts Receivable invoices and payments, managing customer creation, issuing invoices and statements, handling queries, and assisting with debt collection. It also includes supporting process improvements and providing comprehensive support for the end-to-end Accounts Receivable function.

Key Selection Criteria -

KNOWLEDGE AND SKILLS -

• Experience and understanding of Accounts Receivable functions.
• Demonstrated ability to identify, resolve or escalate issues where appropriate.
• Ability to resolve moderate financial services queries under general supervision.

PERSONAL ATTRIBUTES -

• Resilient - Maintain a positive attitude and consistently deliver quality work in the face of challenging situations.
• Works Collaboratively - Cooperates and works well with others in pursuit of team goals; Share information and acknowledge others' efforts; Step in to help others where required.

Qualifications and Experience

Mandatory

• A tertiary qualification in Accounting, Business, Finance or Economics.

Desirable

• Prior Accounts Receivable, Accounting or Finance experience.

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members,