Our people are at the heart of everything we do. If you’re looking for that next career step, fast progression, a truly supportive team and plenty of challenges then get in touch!

The planet needs you, we do too!

What you bring to the role.

• 1+ years in an Account Management or Customer Success role
• You can demonstrate high performance in line with or above expectations
• Extremely good people skills as well as excellent written and verbal communication skills
• You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver!
• Highly motivated and driven to be part of a growing, successful team
• Excellent organisational skills and attention to detail

What you'll be doing.

• You will own the onboarding, ongoing support of and account expansion for our SME employers
• You will own a panel of accounts and be responsible for achieving growth targets (example KPIs: New in generation, percentage of employees using the scheme, Total Orders from Panel)
• You will own (and problem-solve) any queries, requests or concerns that arise within your panel of accounts
• You’ll become a product specialist with ability to build strong technical knowledge
• Alongside your teammates, you will create, refine and implement strategy and process to drive forward the Customer Success department
  
  

Company Benefits

• Hybrid working with 1-2 days in the office (Hayes, London)
• 25 days holiday + bank holidays
• Add 1 day holiday per year service + buy / sell up to 5 days each year
• Flexible work policy with options to take into account family care
• Best in class Family Friendly Leave and Pay for example; primary carers in their first year with ECS receive 6 weeks full pay and 6 weeks half pay, increasing to 12 weeks full pay and 8 weeks half pay from their second year. Secondary carers in their first year with ECS receive 2 weeks full pay, and from their second year receive 2 weeks full pay as well as an additional 5 days annual leave.
• Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
• £500 pa. personal development budget
• £100 home office budget
• Vitality healthcare
• Pension
• Equity options - own a part of the business
  
  

Why Work with us?

• Personal growth - join us as an early employee to fast track your progression opportunities!
• Competitive salary, pension & incentives scheme to share in our success
• Voted 4.9 on Glassdoor
• Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City
• Certified Company on Otta
• Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive
• We are the UK’s only B Corp Certified salary sacrifice provider

Compensation:

Base

salary:
£30,000

OTE: £40,000 per year

Equity: £3,000 - £30,000 equity through EMI Options