• The Trade Support team looks after the SBL Middle Office Operations.
• The resource will need to work in partnership with our clients, sales and trading to ensure that trades are allocated, confirmed, and processed in a timely manner.
• Provide support to our front office equities trading desks and also act as a point of contact for internal front/back-office enquiries

Responsibilities Direct Responsibilities

• Help Stock loan and Finance desk for trade support activities like trade rebooking, Recall and returns. Manual call-in of return as per the agreed procedure.
• Monitor, investigate and resolve contract compare breaks in order to resolve margin disputes in timely manner, prioritize and escalate accordingly.
• Responding to client queries & Front office queries.
• Liaison with trading desk and related stakeholders to escalate any trade or booking issues.
• Build and maintain strong relationship with our front office, Back office and operations areas.
• Ability to apply problem solving and investigative techniques to trade booking / flow issues..
• Help with project and CTB development where required.
• Build and maintain strong relationship with our front office, Back office and operations areas.
• Sound knowledge of Stock lending and other derivative instruments would be preferable.
• Relationship management - daily engagement with key internal and external partners (financial institutions & business partners across the world), managing Clients expectations.
• Control Environment - focus on control aspect of the role, KRIs/Key Performance Indicators and a full understanding of operational risks.
• Change Delivery.
• Help with project and CTB development where required.

Contributing Responsibilities

• Direct relationships with the front office / back office colleagues.
• Build and maintain strong relationships with stakeholders across the globe in Front, Back and Middle Office
• Strong working and open relationship with local management

Technical & Behavioral Competencies

• At least 7-10 years in an operational support position.
• IB Equity Operations experience preferred, essentially in Trade Support functions
• Competency with MS Suite, especially Excel, and the ability to learn multiple programs quickly
• Knowledge of and an interest in the financial markets (derivative product knowledge especially swaps/ FX/ F&O )
• Ability to work under pressure, handle multiple priorities and work as part of a team as well as individually
• Comfortable working across various groups including Sales, Trading, Accounting, Technology & other MO Teams
• Prior middle office or operational experience is a must
• Strong control focus and aptitude (both financial and operational).
• A comprehensive understanding of securities
• Front to back trade lifecycle experience
• Demonstrate awareness and procedures to mitigate operational risk, escalate appropriately
• Trade amendments and booking reversals of trades
• Liaison between Front Office and all supporting functions
• Work in partnership with our clients, sales and trading to ensure that trades are allocated, confirmed, and processed in a timely manner
• Provide support for front office equities trading desks.
• Work closely with technical teams to improve trader experience.
• Focused work with zero tolerance controls and strict deadlines.
• Ability to build good relationship within the team and Front Office trading and management
• Strong appreciation and value of STP and of IT solutions to reduce processing and improve controls
• Ability to multitask, to be flexible re tasks and accommodate varying levels of volume and complexity without deterioration in task quality
• Act as point of contact for internal middle/back-office enquiries.

Skills Referential Behavioural Skills :

• Decision Making
• Ability to collaborate / Teamwork
• Critical thinking
• Ability to share / pass on knowledge

Transversal Skills:

• Ability to understand, explain and support change
• Analytical Ability
• Ability to anticipate business / strategic evolution
• Ability to develop and adapt a process
• Ability to develop and leverage networks

Education Level:

• Bachelor Degree or equivalent

Experience Level

• At least 7 years

Skills: Stp, Operational Risk, It Solutions, MS Suite, Excel, Securities, Financial Markets

Experience: 7.00-10.00 Years