OVERALL SUMMARY

The Client Payments & Fees team is based across the Northwich and London offices of CBAM, and are responsible for a range of administrative and process driven activity including, but not limited to, the timely and accurate processing of cash movements in and out of client accounts (including investment instructions), internal transfers/switches, in addition to the processing of initial and ongoing fees.

Direct client contact is required from a verification and validation perspective for some of the business processes.

The team undertake activity utilising the suite of CBAM computer systems provided by our software provider, IRESS, including XPLAN, PULSE, FUSION and SYMPHONY.

RESPONSIBILITIES

Undertake all relevant payment processing (both in and out) activity and ongoing fee processing and monitoring relating to new and existing CBAM clients, on the Fusion, PULSE and Symphony systems, within agreed SLAs

Undertake client contact for various elements of the client withdrawal process and for verifying Source of Funds for incoming payments.

Accurate and timely processing and matching of payments in, covering regular and ad hoc events, including initial fee processing and CITS Administration fees, utilising both the Fusion and PULSE systems, for all client types. Direct client contact required to validate Source of Funds.

Accurate and timely processing of payments out, for all client types including direct client contact to verify/validate instructions and to ensure all applicable documentation is received and meets CBAM requirements

Accurate and timely processing of Internal Transfers and Switches on the Pulse, Symphony and Fusion systems

Accurate and timely processing of ongoing fee postings, for all client types, on a monthly, quarterly and 6 monthly basis

Setting up of Direct Debt instructions for new clients in accordance with the Direct Debit Guarantee

Accurate and timely updating of workflow tasks and processes with applicable case details and progress on relevant systems

Accurate and timely setting up of new fee scales, with associated ongoing monitoring and oversight

Processing of bulk disinvestment activity for a range of bulk processes.

Involvement in regular checking, monitoring and verification of data.

Close liaison with other departments, to ensure all business processes run smoothly and effectively

Assistance in recording and collating departmental statistics on a daily and monthly basis, where appropriate

Adherence to and updating of, all departmental procedures

Participation in the Appraisal and Development Scheme

To inform Line Manager of areas of concern and issues that may arise

Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity)

Regulatory responsibilities ¦ Compliance/T&C

Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.

As a Certified Person under SMCR, you must accept responsibility and demonstrate an understanding for the regulatory aspects and framework of the FCA certification function(s) that you perform, and ensure you meet and abide by the rules of the FCA’s fit and proper test, and comply with the FCA’s Conduct Rules. Additionally, you must ensure your compliance with all internal policies, procedures and standards.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and ‘platforms’

High levels of accuracy and attention to detail

Ability to work quickly and accurately within very tight deadlines, and prioritise effectively

Good team player with the ability to work on own initiative and willing to respond to varying requests

Flexibility and availability to work overtime during peak workload periods

Excellent communication skills (written and verbal)

IT proficiency

Proactive nature to gain efficiencies

Previous data entry and paperwork checking experience desirable.

Previous customer/client service experience would be an advantage.

As an employer, Close Brothers Asset Management is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employees or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

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