Job Role: Service Charge Accountant Manager



Location:
Exeter

Hours: Monday to Friday 9am-5pm (35 hours per week)



Salary:
£30k - £45k depending on experience

The Job Role

• Managing & motivating a team of around 7 people to work alongside the relevant FirstPort teams to deliver accurate financial reporting, resolving queries and ensuring a high-quality service in a timely fashion.
• Set and deliver department productivity metrics and contribute to a positive team culture.
• Liaise effectively with external accountants/auditors to deliver a smooth audit process and provide the best possible outcome for our customers and our clients.
• Pro-actively liaise with managers and auditors on any areas of concern ensuring clear action plans for resolution.
• Contribute positively and effectively to the team through creative ideas, tested processes, or feedback from colleagues/external parties.

Who you’ll be working with

• Area & Development Managers
• External auditors and suppliers
• Purchase Ledger, Billing and other finance teams
• Landlord Groups
• Customers
• Essential: Educated to A Level
• Essential: Full AAT Qualification or higher
• Desirable: A minimum of 3 years’ experience of working in an accounting environment

Knowledge

Essential: Double entry book-keeping, Accruals/Prepayments, workflow management and people management.

Technical skills

Essential: Microsoft Excel to at least intermediate level (data manipulation to problem solve using pivot tables / vlookups)

Personal qualities

• A great team player demonstrates working towards a common goal.
• Takes initiative.
• Keen to continually learn and develop.
• An inquisitive approach with a problem-solving attitude.
• High attention to detail with the ability to see and challenge information.
• Strong communication skills both verbal and written. Able to liaise confidently and clearly with non-financial stakeholders on complex matters.
• Self-motivated and highly organised, able to prioritise your workload.
• Strong customer focus, understanding both internal and external stakeholders.

Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

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