Accounts Receivable Assistant
Singapore
Permanent position

About us:
James Fisher Fendercare is one of the world leaders in ship-to-ship transfers and a major supplier of premium quality marine products around the globe, as well as offering turnkey solutions in the operation of offshore energy terminals. It forms a division of James Fisher and Sons plc, alongside its sister companies of Martek Marine and Martek Lifecare which are experts in safety-related products and gas detection equipment for the marine and oil & gas markets.

The company’s head office remains at Seething in Norfolk, with regional offices in the UAE and Singapore, as well as regional hubs in Brazil, India and West Africa.

The Role:
To act as the primary debt-collection interface with the main responsibility of collecting outstanding debts from customers and supporting the business to ensure colleagues are informed of customer payments.
Also responsible for reporting to the group on aged debt, reducing debtor days and minimise the loss to the company from bad debts.

Key Duties &

Responsibilities:

• Minimise the cash collection gap between contract fulfilment and the time when the cash is received into the bank account.
• Establish and maintain good relationships with customers
• Establish and maintain good relationships with colleagues across all internal departments (including group where applicable)
• Run credit checks where required, to make risk assessments and to set credit terms
• Ensure that all disputes or customer issues are followed up promptly with internal staff to ensure payments are not delayed - seek managerial help if actions not forthcoming
• Ensure all accounts and records are kept up-to-date and cash/credits are properly allocated
• Approve, set and monitor credit limits with customers based on credit agency information and/or in conjunction with group credit control
• Post and allocate customer receipts to the relevant account. Collect receipts as necessary.
• Provide sales with information/assistance as necessary to ensure that they are aware of credit limits, goods not sent, or services performed without due credit authorisation first
• Liaise with sales people as necessary and/or from other sources (e.g. business sections in papers) to find out what is happening in the industry to head off any risks before they arise i.e. be business aware of what is going on.
• Issue customer statements and reminder letters where applicable
• Ensure all customer CRM records are kept up-to-date and is in line with company policy and DPA
• Providing all reporting information as may be required by local management or group (including aged debtors reports and DSO days) along with commentary where required
• Review and update credit control policies and procedures as the business changes/evolves, whilst also ensuring existing policies and procedures are adhered to.
• Other ad hoc duties and reporting as required in relation to the credit control function and local finance and administration requirements in Singapore

Skills & Experience:

• Strong communication and influencing skills.
• Independent, organised and pro-active.
• Maintain relationships with customers.
• Develop and maintain strong working relationships with internal colleagues across various departments.
• Ability to plan and manage workload, along with ability to prioritise.
• To be aware of SHEQ requirements, and maintain responsibility for their own safety, health, environment and quality assurance within the capacity of their role.
• Strong IT skills for communication, documentation and ensuring adequate record keeping.
• Experience of dealing with customers.
• Working knowledge of VAT or local equivalent.
• Experience of chasing international debts would be preferred.

*This role ,is to be based at the Fendercare office in Singapore, on the West of the island, therefore you will need to be a Singapore national to be eligible to apply.

You can find out more about James Fisher & Sons group companies and valued behaviours by watching a short film here:

We are One James Fisher - YouTube

https://www.youtube.com/watch?v=o6tNyZpZfnA

Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment

James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce. For more information Click here

https://www.james-fisher.com/our-people/working-for-james-fisher/diversity

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