Credit Controller
- Employer
- Execustaff
- Location
- Midrand Midrand, Gauteng North Johannesburg, South Africa
- Salary
- Competitive
- Closing date
- Sep 23, 2024
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- Job Role
- Credit Control
- Sector
- Finance
- Contract Type
- Permanent
- Hours
- Full Time
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We are looking for a Credit Controller in the Midrand area. Job Summary:
Key Duties / Responsibilities:
Requirements / Qualifications:
Competencies:
Cultural Diversity:
Aanalysis:
- To ensure efficient collection, control and administration of monies owed to the company within the guidelines determined by the credit terms including all policies and procedures.
Key Duties / Responsibilities:
- Capture and allocate payments daily according to remittances.
- Export Age Analysis and ensure overdue are collected.
- Working on outstanding claim queries and overdue invoices on a daily basis.
- Resolve telephone and email queries from customers.
- Release of sales orders daily.
- Send weekly invoices and recons to customers.
- Request meeting with customers to resolve POD and short payments.
- Maintain live database of debtors, i.e. closing dormant accounts, reducing/increasing credit limits or update new information received on a debtor so that database is always updated.
- Process price difference credit notes.
- Cash flow Forecasting
- Send customer statements, recons, credit notes and invoices
- Manage the debtors order hold process when accounts are overdue or the customer has exceeded the credit limit and take appropriate action.
- Receive credit applications from departments, ensuring all accompanying documents are submitted and information is accurate.
- Achieve monthly KPI targets set by Credit Manager
- Ensure collection targets are met.
- Deal with service customers and do daily and monthly warranty AP/AR offset.
- Achieving monthly collection target set by Manager
- Telephonically/ reminder letter - contact customers to ensure payment
- Ensure that all customers pay on time, no Overdue Accounts
- Send Letter of Demands
- Update Insurance portal, request credit limit increase, report customer that have overdue accounts, ensure all credit limit granted by Insurer is updated on GERP
- Extensive High Level Strategic / Operational Interaction with (Internal): Finance staff and also interacting with Sales staff members from other departments.
- External Interaction with: Customers and Insurance Company
- Nature and Purpose of the Interaction: Collection of money, resolving queries, building customer relations and finding the best solution.
Requirements / Qualifications:
- Matric
- Credit Management Certificate advantageous
- Excel Advance
- 5 -10 years credit control experience
- Microsoft Office (i.e. Word, Advance Excel,)
- Prior Accounts Receivable experience
- Cash allocation/reconciliation experience
- Telephone collections experience
- Retail and Small Business Experience (Mass Retail, JD Group, Shoprite Group, Takealot would be an advantage)
- Minimum Book value R20 million.
Competencies:
- A strong work-ethic
- You are expected to always conduct yourself in a professional manner and use discretion in your dealings with customers, management, staff and external organizations with whom you will interact.
- Maintain the company's desired level of confidentiality in respect of all aspects of your job.
- Ensure utmost integrity and honesty in all interactions with your colleagues, management and the company's customers.
- Understand the concept of responsibility to mean “taking ownership of” and be prepared to personally see through to the end any task assigned.
- Due to the nature of the business and your position, your functions may be redefined from time to time, as may your responsibilities.
- You may be required by management to assist in other areas of the business from time to time and in cases of emergency/urgency.
- High attention to detail
- Ability to accurately follow instructions
- Excellent telephone manner
- A positive, team-player attitude
- Planning and Organizing including time management
- Excellent interpersonal skills
- The ability to multi-task and achieve set goals
- Strong motivation to succeed
- Communicate effectively, both verbally and in writing
- Able to challenge themselves and meet all deadlines and targets for the department
- Always willing to learn, must be able to step in to assist other Controllers when on leave.
Cultural Diversity:
- Experience working within a diverse team will be vital for the incumbent success in the position
- Interface with cross functional work teams such as dealers, customer support/services/sales/marketing/ finance etc
Aanalysis:
- Identifies customer problem by listening and asking questions
- Advise customer what rules are applicable in resolving the problem
- Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems
- Provides a solution to the problem and advise a way forward
- Take ownership of customers' problems, follow through and ensure they are resolved
- Identify high risk debt where possible on an on-going basis and escalate collection procedures to minimize the likelihood of bad debt.
- The position is office bound and there is no travelling required.
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