An international events and technology company is expanding and looking for an ambitious and experienced Account Manager to drive and grow the company.

Hybrid | R25 000 - R35 000 basic pm | Cape Town CBD What You'll Be Responsible For

• Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong long-lasting relationships
• Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified
• Develop retention strategies to elongate the lifetime value of clients
• Work alongside your Account Operations colleagues to meet/exceed the expectations of our client base
• Collaborate with the Business Development Team to ensure a smooth client onboarding process from deal agreed to full account management responsibility
• Handle client escalations and work across teams to resolve issues
• Provide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading position
• Identify and execute against opportunities for upsells
• Own and manage the renewal process for your clients
• Meet targets in respect of renewals, revenue retention and upsells
• Establish a strong understanding of competitors, ticketing, and the events industry
• Attend both virtual and physical meetings with clients, including through regular travel across South Africa and abroad if required

Requirements

• Ability to multi-task with excellent organisation and project management skills
• Entrepreneurial mindset and ability to spot / create opportunities
• Excellent documentation and communication skills
• Go-getting attitude - you're ambitious and believe you get out what you put in
• Self-starters. You'll get trained and you are part of a team, but we're moving fast, so we value people who proactively bring ideas forward
• Fun orientated people who can build relationships easily

Website:
http://rarecruit.co.za/

LinkedIn:
https://www.linkedin.com/company/rarecruit

Facebook:
https://www.facebook.com/RareCruit.Jobs

Instagram:
https://www.instagram.com/rarecruit_recruitment_agency?igsh=bDV2czhzYXhjZTV2

If you're not contacted within three working days, please consider your application as unsuccessful.

By submitting your personal data and application you hereby confirm that you have no objection for RareCruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.
For more information please do not hesitate to contact us.