Introduction
To Manage the Risk and FICA department
Duties & Responsibilities

• Identifying fraud syndicates;
• Assessing clients;
• Overseeing FICA and ensuring we stay in-line with FIC regulations;
• Auditing bets;
• Monitoring retail;
• Monitoring of back offices, to ensure correct information is reported;
• Liaising with Payments, Audits teams and compliance;
• Liaising with gambling boards in regards to any complaints;
• Address all major customer complaints;
• Manage team performance and conduct;
• Ensuring that all SLA's are met;
• Ensuring a zero-handover policy;
• Managing teams and rosters accordingly;
• Introducing new Protocols and Procedures;
• Ensuring AML and CFT are monitored closely;
• Identifying and report issues and losses on casino and sports bets;
• Oversight of supporting departments on the floor;
• Monitoring of all systems and activities of all staff;

Desired Experience & Qualification

• Grade 12 (matric certificate required);
• Tertiary Education (Advantageous);
• Risk Management Qualification (Preferred);
• 3-5 years' experience in a betting company (an advantage).

Skills, knowledge and other requirements:

• Good telephone etiquette;
• Good command of English language (read, speak and write);
• Able to focus for extended periods of time;
• Able to manage time effectively;
• Willing to assist;
• Ability to respond appropriately to unexpected challenges and shifting priorities;
• Ability to work on multiple tasks simultaneously;
• Excellent understanding of FICA & FIC regulations

Package & Remuneration
Market Related