Contract Support Analyst
Job ID
178641
Posted
02-Aug-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Administrative
Location(s)
Bucharest '- Bucuresti - Romania, Budapest - Budapest - Hungary, Edinburgh - Scotland - United Kingdom of Great Britain and Northern Ireland, Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland, Krakow - Malopolskie - Poland, Leeds - England - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Warsaw - Mazowieckie - Poland
Job Purpose:
- Provide exceptional customer service and comprehensive financial and administrative services to clients by working closely with Operations Teams and Finance department.
- Manage service contract renewals
- Negotiate terms with suppliers to achieve the best value solution for the client
- Liaise with vendors and the client to assure the alignment regarding service needs and cost
- Raise service contract and none contract (time and material) purchase orders in Coupa/ Peoplesoft.
- Support new supplier onboarding as required.
Key Tasks:
- Understand and interpret service contract needs using data provided.
- Maintain contract tracker documents with contract renewal information (PO number, date PO raised, final pricing, approval date).
- Report KPI data on a monthly basis.
- Liaise with client Sourcing Point Of Contacts (SPOC) when required.
- Ensure correct storage of finalized service contracts
- Log savings in Value Track
- Contribute to savings projects and strategies
- Attend and lead periodic vendor business review meetings
- Monitor and manage invoices together with Operations Team and Finance (daily)
- Monitor and manage all change requests from the client (weekly). Ensure reported to Finance each quarter for budget requirements.
- Drive implementation of savings opportunities to ensure customer and contractual financial savings.
- Liaise regularly with the Help Desk teams to ensure all service requests are met and ensure all inquiries to Contract Support are responded to promptly.
- Attend a weekly alignment meeting with Operations, Quality and Finance.
Person Specification:
- Excellent PC based skills, with experience in Word, Excel, PowerPoint and Outlook
- Fluent in English
- Experience of using Smartsheets
- Experience with Vantage
- Experience with Value Track
- Ability to speak Dutch, Flemish, French or German (advantageous but not essential)
- Previous experience in Procurement/Sourcing
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)