Introduction
We are looking for an Account Manager (“AM”) to join our fast-growing client services team, which sits at the heart of our company. You will become an expert in our product suite and demonstrate your knowledge by engaging with our organiser clients. You will spend the majority of your time in our account management team, with some customer service / operations thrown in. You are likely to gain experience in a number of the territories we operate in, meaning while based in Cape Town you may work in different time zones - Dubai/ SA/ UK.

This is a fast-paced, dynamic role which is ideally suited to a someone with experience in account management and looking to join a technology scale-up and gain experience across multiple business areas. The AM will report to the Managing Director: SA as well as to the Head of Account Management in the UK.
Duties & Responsibilities

• Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong long-lasting relationships.
• Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Develop retention strategies to elongate the lifetime value of clients.
• Work alongside your Account Operations colleagues to meet/exceed the expectations of our client base.
• Collaborate with the Business Development Team to ensure a smooth client onboarding process from deal agreed to full account management responsibility.
• Handle client escalations and work across teams to resolve issues.
• Provide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading position.
• Identify and execute against opportunities for upsells.
• Own and manage the renewal process for your clients.
• Meet targets in respect of renewals, revenue retention and upsells.
• Establish a strong understanding of competitors, ticketing, and the events industry.
• Attend both virtual and physical meetings with clients, including through regular travel across South Africa and abroad if required.

Desired Experience & Qualification

• Ability to multi-task with excellent organisation and project management skills.
• Entrepreneurial mindset and ability to spot / create opportunities.
• Excellent documentation and communication skills.
• Go-getting attitude - you're ambitious and believe you get out what you put in.
• Self-starters. You'll get trained and you are part of a team, but we're moving fast, so we value people who proactively bring ideas forward.
• Fun orientated people who can build relationships easily.

Package & Remuneration
R23 000 - R33 000 per month (negotiable based on experience)
Interested?
To know more about the role or to apply visit Crayon HERE