Introduction

NBC Holdings is a leading force in the South African employee benefits arena, providing a comprehensive range of employee benefits, products and services to 120 registered pension and provident funds, representing the retirement fund savings of more than 350 000 members

Duties & Responsibilities

• Provide professional employee benefit consulting advice to Boards of Trustees, Management Committees and Employer, where applicable.
• Attend and chair (when necessary) Trustee meetings, Management Committee Meetings and Employer Meetings at least once per year.
• Co-ordinate communication between all internal and external parties involved in the management of the funds, act as the interface between clients, members and other stakeholders in the retirement fund concerned, while ensuring that all instructions are processed.
• Report on the particular fund's status and explain the implications of certain decisions to Trustees, Management Committee Members and Employers.
• Liaison and communication with internal departments on issues pertaining to the management of funds.
• Follow up on queries, resolve problems and queries of clients, members and pensioners in a timeous manner.
• Ensure client satisfaction and maintain on-going close relationships with all stakeholders - employers, member and employer Trustees.
• Ensure agendas prepared and distributed timeously.Ensures all action items are completed prior to next client meeting.
• Ensure that all travel arrangements are co-ordinated.

Desired Experience & Qualification

• Adhere to company procedures and standards
• Anticipate and pre-empt problems
• Take ownership to solve problems and ensure non-occurrence
• Act in a manner deserving of clients and colleagues
• Project professional image all the time
• Superb client service skills
• Excellent communication skills
• Strong planning and organising skills
• Ability to deal with people at all levels
• Ability to work accurately under pressure
• Ability to deliver on service level agreements and tight deadlines
• Team player
• A strong sense of responsibility

• Minimum of 3 years' experience specifically in Consulting
• FAIS Compliant
• NQF level 6 or equivalent