Why join us?

Global Analytics Center (GAC):

• A mature analytics capability, the Global Analytics Center (GAC), is a hub of advanced analytics competency, providing high-end analytics services across global businesses and global functions. Set-up in India in 2004, GAC has matured into a shared Centre of Excellence comprising 2000+ professionals with offices in Bangalore, Kolkata, Guangzhou and Krakow. The work done in GAC forms a vital input towards strategic planning by the senior management for businesses and enables effective decision making along with addressing unforeseen challenges.

• GAC is an innovative community leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Rightly positioned in the two major intellectual hubs of India, Poland and China, it attracts a rich mix of resources across business consulting, data analysts, decisions scientists and advance analytics professionals. Being in these locations also enables HSBC to leverage talent from the rich academic and start-up ecosystem to keep up to date with the latest in the industry.

• Today, the GAC team generates value across the group through a wide variety of data and analytic solutions and related business consulting. GAC has become a one-stop shop for the group’s analytic needs leading the integration of analytics and data-driven decisions not only in traditional areas such as Risk, Retail, Wholesale, Private & Commercial Banking but also in new domains such as Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data management.

• There are primarily four job families in GAC: Decision Sciences, Information Management, Business Consulting and MI Reporting. This role applies to the Information Management job family within the Analytics function supporting various businesses and functions.
  

Global Business/Global Function

The Wealth and Personal Banking has got four broad areas of focus:

• Customer-led growth: As customer needs change, we must focus on how we can serve them in a more distinctive way, and deliver customer-led propositions with a differentiated experience

• Making customer relationships digitally centred: Investing in digital capabilities to better support our customers and frontline colleagues, and over time transform how customers interact with us

• Our people: Our ambition is to create the healthiest human system in our industry - creating this is critical to fulfilling our personal and collective potential

• Protecting our customers in an increasingly interconnected world: While we grow, we must stay focused on protecting our customers and the societies we serve
  
  

Global Business/Global Function - Sub-Function (Fraud & Credit Services)

• Fraud & Credit Services (FCS) is a first line of defence control function in WPB, with the core purpose of supporting the entire customer credit journey and creating sustainable outcomes for the Customer and the Bank.
• Fraud & Credit Decision Systems under WPB Fraud & Credit Services is mainly responsible for the delivery and support of the Credit & Fraud risk management tools, systems and data across HSBC. The team also serves as a Decision Engine Centre of Excellence for multiple Account Originations/Management and Fraud Risk systems and supporting the Credit Bureau Management. We facilitate the deployment of account originations and management strategies through the FIM approved decision engine. The team would need to interface heavily between the Information Technology team and the end users.
• The core functions include strategy deployment, data validations, process improvement, system documentation, providing consulting, guidance and delivering comprehensive risk management platforms to support risk management intelligence, analytics, MI generation, and ETL along with data management.
  

What you’ll do:

Job Family Classification And Description -

• Information Management job family is designed to cater towards all the data needs of business. It covers sourcing of data and building structured data lakes, designing data marts generating Business Insights and hosting data in Cloud. Key responsibilities also include but not limited to: creation of a robust data foundation and continuous update of these datasets, to support Analysis and reporting, identify opportunities for data monetization, leverage BI and Visualization tools to deliver key business insights and develop self-serve BI solutions to empower the business to make informed decisions. The team members embed agile delivery methodologies to continuously keep refining the data models using new and emerging techniques. This team also acts as a bridge between IT and the business stakeholders.
• The role holder needs to demonstrate strong sense of ownership and accountability on projects through strong project management skills and regular communication with internal project managers and business stakeholders
• Act as Functional Subject matter expert (SME) and independently lead medium to complex sized projects and have responsibility on work allocation and deliverables assigned to Analysts, Assistant Manager’s and Managers.
• The role will require in-depth business knowledge across a breadth of functional areas and HSBC business units.
• Working as an individual contributor/Functional lead, provide good recommendation / insights and enhance quality of output through tying the analysis back to Business trends, product knowledge and market dynamics
• Expertise in technical skills (SAS, SQL, VBA, Unix, Qlik, R, Python, CRM tools such as PEGA, other BI tools and Data technologies)
• Set up processes to ensure documentation of results and follow sustainable, robust documentation practices in the team.
• Drives the optimization initiatives for existing processes.
• Understand personal training needs and take initiative to follow through personal development plan in conjunction with line manager
  

The job accountabilities of this role are:

Customer/Stakeholder

• Work with multiple customers and stakeholders on projects
• Keep self and team updated of changes in the business / regulatory environment on an ongoing basis, so as to be able to anticipate customer needs, and support non-BAU projects / ad-hoc analysis as relevant, ensuring key takeaways are clearly articulated.
• Develop strong understanding of business domain, its strategic direction, functional goals, and the required technical expertise
• See the 'bigger picture' and assess relationships between recommended analytical outputs and business performance.
• Drive innovation for self and the team to deliver incremental business value.
  

Service Delivery

• Develop proficiency in project management and information systems analysis skills. Maintain a high level proficiency in programming languages. Provide technical analysis and solutions; sets technical directions; Act as a SME for the functional area
• Participate, contribute and lead implementation of aspects of Project design, development and governance activities, whether arising locally or from the regional business partners
• Solve technically complex programming projects in assigned area. Translate loosely defined business problems into a set of objectives, criteria and logical specification so a programming solution can be developed. Develop, test and write highly complex application programs, queries and profiles aligned to business goals
• Provide flawless execution by the team through effective project management and incorporating necessary quality checks that has been signed off by senior /manager;
• Demonstrate acceptable standards of productivity.
• Contribute towards the quantifiable process improvement goals of the team
  

Leadership and Team Work

• Adhere to the Group Values of being Dependable, Open and Connected
• Ensure personal integrity and adherence to established HSBC policy on conduct, compliance and Resilience Risk
• Understand personal training needs and take initiative to follow through personal development plan in conjunction with line manager
• Identify training needs for the team. Help implement a training plan to upskill both new hires and existing employees on technical and functional knowledge. Challenge the team with ongoing non-BAU work as and when possible.
• Completion of necessary functional trainings and Group/ Region Mandated Trainings related to the process
• Deliver functional trainings and also attend Soft Skills based on PDP
  

Process Efficiency and Controls

• Oversee the development of cost-effective code for assigned projects. Manages the automation of repetitive programming steps to reduce the need for manual intervention. Take charge in the maintenance of generated programs, queries and profiles to make certain organizational information resources are leveraged efficiently.
• Sets up QA/QC framework and ensures adherence and constant improvements.
• Understands policies/standards and assists leadership team to translate and implements the same into operational governance framework for the team.

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