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Some Careers Open More Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the INM RBWM CCS team.

Job Introduction

Purpose of this role is to fulfill the responsibility of First Line of Defense and Operations support activities to ensure that RBWM CCS is fully compliant with, Regional Guidelines, FIM, Regulatory and other Group standards. Coordinate audit function of FLoD team and manage the deliverables of team. Ensure co-ordination and submission on all audit requirements which includes Group audit, RBI, Concurrent, Global Internal Audit and External audits. To ensure a satisfactory rating on all internal and external audit with respect to Collections.

• Role holder is responsible for the end to end oversight and verification of the appropriateness of operational Risk management within the business, including key control monitoring activity
• Ensure an appropriately detailed control monitoring plan is developed at least on an annual basis that sets out the key control monitoring activities that will be completed over next year
• Perform vendor audits for CCS function at regular intervals to ensure compliance with group and local guideline on vendor management
• Perform oversight reviews on operations outsourced to GSC CCS, which includes Tele-calling function, Dialer Management and Collections Operations to ensure functions are performed as per laid down guidelines
• Operations Standards (CCS Initiatives)
• Governance & Administrative support
• Change & Project Management
  
  

Principal Responsibilities

• Ensure all units within CCS are compliant to the group policies and guidelines issued by ASP
• Ensure that no high risk / repeat findings are identified in the audits from regulators / GAA etc conducting audits to strengthen the first line of defense, educate and up skill stakeholders on risk mitigation
• Release and monitor audit governance's dashboards and control testing results within timelines
• Ensure coverage of vendors based on exposure and risk (per plan approved by HCCS)- agree and implement strong governance approach to ensure adequate risk governance. Ensure complete alignment to C19 , C23 and other applicable global initiatives/directions
• Ensure 1st line of defense accountabilities are met & Risk Control Assessment (RCA) and periodic testing Internal Control Monitoring Plan (ICMP) are executed and dashboards are prepared and released
• Assist the line management in the process of Regional Guidelines / FIM / GSM confirmations & dispensations
• Conduct sample Quality Audit of loan/card applications and publish the results/findings through the QC reports. Perform, monitor and supervise vendor audits for CCS and publish findings/recommendations
• Ensure that the RBWM CCS function is compliant to all group, local & regulatory guidelines
• Review of previous audit reports at periodic intervals to check for ongoing compliance
• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification, testing and reporting
• Ensure submissions/returns are delivered as per set timelines
• The incumbent’s primary challenge will involve submission of returns to internal / external stake holders in a time bound manner
• The incumbent has to maintain the delicate balance between business growth & compliance / risk without any resultant financial, reputation, operational or other non-financial losses as far as possible
• The incumbent will have to identify irregularities / non compliances & also work towards closure of these items
• The incumbent’s primary challenge will involve submission of returns to internal / external stake holders in a time bound manner
• The incumbent has to maintain the delicate balance between business growth & compliance / risk without any resultant financial, reputation, operational or other non-financial losses as far as possible
  
  

Requirements

• Graduate in any discipline preferably in a numerate discipline
• Strong communication skills to build and maintain effective working relationships with peer groups
• Good understanding and knowledge of Operational Risk and Internal Control principles and ability to assess risk trends
• Knowledge of the Audit management process; experience in managing audits desirable
• Knowledge of governance and control frameworks
• Good knowledge and understanding of operations risks and the ability to interpret Operations risk findings
• Strong organizational, planning, interpersonal, management, negotiation, consultative and verbal and written communications skills
• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results
• Risk Management (BRCM/ Compliance etc ) skills and experience
• Examples of the delivery of on time budget projects that achieve business case stated outcomes -a driver with bias towards delivery at pace and controlling project outcomes
• Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization
• Implementation, change management and benefits realization
• Planning and Plan Management
• Risk and Issues Management
• Decision Making
• Business Case and Benefits Realization
• Change and Implementation Management
• Financial and Budget Management
• Tracking, Reporting and Governance
• Stakeholder Management
• Resource and Team Management
• Delivery at Pace
• Achieving excellence
• Collaboration
  

Useful Link

Link to Careers Site: Click HERE

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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