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Client Service Manager - Vice President

Employer
260312-South Florida Region Admin
Location
Edinburgh Technopole, Milton Bridge, United Kingdom
Salary
Competitive Salary
Closing date
Sep 10, 2024
View more categoriesView less categories
Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Description

Are you looking for a role in which you will advise management on all service and administrative matters? Then this is the role for you.

As a Client Service Manager in the Strategic Investment Book of Record team, you serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job responsibilities
  • Leads regular market meetings to update staff on operations development, product enhancements, system improvements or problems
  • Monitors client reports and investigating changes in revenue, product usage, and outstanding loan issues
  • Assures compliance with all Chase auditing policies and procedures
  • Provides input into financial budget for Client Service Team and supporting plan achievement
  • Serves as a member of the Client Service Leadership Team, supporting national strategic implementation plans
  • Participates in national project teams representing Client Service
  • Provides a collaborative, communicative and productive environment for all Client Service Professionals
  • Works with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
  • Collaborates with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
  • Performs other special duties or assignments as requested or required

Required qualifications, capabilities, and skills
  • BA degree or extensive experience in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services
  • Strong interpersonal skills with proven supervisory abilities
  • Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
  • Thorough knowledge of financial exposure and operational risk associated with bank products and services
  • Effective problem solving, oral and written communication skills
  • Ability to exercise sound judgment and make effective decisions
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervision

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