Description
Position: Operations ManagerLocation: Johannesburg

Overview of Job Requirements:
Finance and Business Management

Financial Control (Budgeting, Sales Forecasting, Project/SLA Profitability, Expense & Debtors Control).
Manage the operational budget, with high focus on cost management.
Authorize expenditure within authority levels.
Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.).
Participate in the Monthly billing and sign off on invoicing.
Management of claims.
Human Resources Management (E.G. Appointments, EE, Discipline, Training, Career Planning).
Management Reporting.
Implement/Review/ Renew SLA agreements and maintain or improve profitability.

Operational & Technical Management

Manage Technical Queries which cannot be resolved by team members.
Verify/Amend/Update and Approve the necessary SOP's to ensure effective Warehouse, Project and Client management.
Continually Improve and/or enhance technical service offerings.
Health and Safety Management, Client Compliance and overall Compliance by staff.

Client Management, Sales and Business Development

Communicate and meet with clients as and when required.
Managing adherence to client and service providers SLA's.
Oversee operational Service Delivery/Client Satisfaction.
Check/Approve Costings and assist with quote preparation in terms of scope of works.
Investigate client complaints and prepare reports accordingly. Prepare and manage business development plans Expand Client base and market footprint.

Human Resources

Conduct performance appraisals for all immediate sub-ordinates.
Managing absenteeism, overtime and access control.
Ensure that Company IR process is adhered to at all times, in addition initiate and chair disciplinary enquiries as and when required.
Identify and address training needs through the workplace skills plan received from the training department.
Ensure updates are placed on notice boards.
Motivate staff and coordinate all staff functions.
Review employee potential and growth plan - follow-up on the plans. Encourage employee development.
Identify and assist with retaining high flyers.

Risk Management

Maintain operational legal compliance.
Conduct a daily management walk-about of the facility to ensure compliance.
Convene daily operations discussions with departmental heads.
On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.
Conduct regular meetings with key suppliers in order to maintain good relationships.
Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.
Chair monthly safety meetings as and when required.
Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to.
Ensure that the operation adheres to licencing and permit requirements (Forklift licenses, Fire Marshall, etc.)
Manage and co-ordinate response to incidents on site as and when required (spills, injuries etc.)
Manage and co-ordinate emergency drills.
Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports.

General:

Attend monthly management meetings and present operational performance stats.
Compile daily, weekly & monthly management reports.
Adhere to corporate governance.
Assist with achieving facility objectives, targets and operational plans.
Provide in-put into business continuity plan.
Prepare for internal and external audits (ISO, SHERQ, DEL, Customers).
Identify and manage continuous improvement projects.
Participate in the review of business and SHE risk assessments with action plans.

Skills

Management Experience (Operations/Staff/General/Divisional).
MS Office (E-Mail, Word, Excel, Power Point).
Sales, Warehouse and Financial Acumen.
Customer Relationship Management.
Presentation / Negotiation and Sales Skills.
Project Costing and Management.
Root Cause Analysis & Report Writing.

Competencies

Relationship Builder.
Leadership.
Systematic Attention to Detail & Accuracy.
Planning & Organising.
Customer Focused.
Analytical Thinking - Problem Solving.
Commercial Effectiveness.
Business Orientated.
Technical Orientated.
Professional Verbal & Written Communication.

Experience and Qualifications

Proven work experience as Operations Manager or similar role.
Minimum three years Chemical industry related experience will be advantageous.
Degree in Business, Operations Management or related field.
Knowledge of organisational effectiveness and operations management.
Experience budgeting and forecasting.
Familiarity with business and financial principles.
Excellent communication skills.
Experience in Inventory Management.
Experience in Staff Management.
Leadership ability.
Understanding of Syspro and Pastel Accounting programmes will be advantageous.
Valid, unendorsed Driver's License.