What You'll Be Doing | Mō te Tūranga

Come lead our friendly Sydenham team! As an experienced manager, you will run the day-to-day operations of our busy centre. With your knowledge and expertise, guide and inspire your team to deliver the best outcomes for our valued customers.

• Provide leadership and direction to all staff using effective communication that engages the team positively.
• Lead the team to achieve and exceed both KPIs and BPIs (balanced performance indicators) in areas such as customer service, product sales and other business objectives.
• Ensure all product income levels are achieved in line with centre contribution reports.
• Ensure all administrative and operating functions are completed daily, particularly cash handling/daily banking and NZTA daily batching etc.
• Be responsible for induction, training and development, performance management of all centre staff.

About You | Mōu

Ideally you will come from a customer focused environment such as retail, insurance or the banking sector and have a natural ability to motivate others. You build relationships with internal and external stakeholders with ease and are comfortable rolling up your sleeves to work alongside your team.

• Experience in culture of customers' needs based selling.
• Demonstrated customer focused ethos.
• Demonstrated ability to balance competing priorities.
• Excellent written and verbal communication skills.
• Good computer literacy in MS Office products including Word, Excel and Outlook.

What We Offer | Ngā āhuatanga kei a mātou

• Competitive salary.
• A team who invests in your ongoing growth and development and provides access to online learning modules for free.
• Discounts across our range of products, including insurance and free AA membership for you and your whanau.
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• An inclusive and diverse work environment.

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.