Our client are seeking to employ Commercial Lines- Insurance Consultants for their operations in Belville Cape Town, Centurion Gauteng and Bloemfontein. The duration of this contract is for 6months to provide an end-ti-end services and support to brokers.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;

• Dealing with general insurance and policy specific enquiries;

• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;

• Assisting to resolve all insurance queries within required timeframe and compliance requirements;

• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;

• Undertaking to adjust premiums in line with new asset values;

• Managing client expectation on expected turnaround times for submitted requests;

• Adhering to underwriting criteria and regional requirements;

• Assist with profiling the client with the best suitable product and underwriting criteria;

• Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product;

• Assisting in implementing solutions for improvement; and

• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12

• 60 commercial lines FAIS credits

• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous

• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry

• Minimum of 3 years' experience in short term insurance commercial lines and/or Agri assets KNOWLEDGE AND SKILLS

• Excellent verbal and written communication skills

• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients

• Ensure adherence to quality, compliance and accreditation standards

• Conduct efficient administration

• Optimising work processes Qualification and Experience

• Degree or Diploma or Grade 12 with 3 to 5 years related experience.