Our client is looking for a dynamic and experienced Country Head to lead and build a sustainable and profitable business in Zambia.
Responsibilities:

• Office Profile
• Develop and deliver a strategy for sustainable and profitable growth, positioning the business as a market leader in the industry.
• Winning New Business
• Ensure high-quality pitching and a dynamic CRM program targeting key domestic and international clients.
• Support business areas with clear marketing plans and best-in-class pitching documentation.
• Implement a structured Marketing & Communications plan with dedicated resources.
• Build relationships with key clients and support fee earners in winning new instructions.
• Participate actively in industry groups and measure market share continuously to increase it.
• Encourage cross-business/border cross-selling and referrals with supporting systems and rewards.
• Build the company's profile as the go-to source for market commentary and thought leadership.
• Establish and implement an effective cross-selling/referrals system.
• Building the Business
• Develop and achieve a business plan for future growth, including new ventures.
• Recruit necessary leaders to achieve business goals.
• Ensure sector diversification and balanced business/finances.
• Grow existing service lines and expand the Property Management and Advisory business.
• Increase net profit margin and fee income per fee earner, achieving financial goals.
• Enhance team engagement and increase engagement scores.
• Collaboration
• Liaise with other Country Heads and Service Line Heads to foster relationships and contribute to the global network.
• Ensure cross-service line meetings and internal referrals take place effectively.
• Support the Broadening Horizons program and ensure local team participation.
• Align with the People Place and Planet initiative to ensure responsible business practices.
• Support internal team attendance at conferences and business meetings to enhance collaboration.
• Engage with the launch and distribution of signature publications and collaborate with the COO/CFO to ensure efficient operations.
• Managing the Business
• Financial
• Establish and manage annual budgets, monitoring performance against targets.
• Set revenue targets for service lines and ensure client and BD plans are in place to achieve them.
• Business Planning and Financial Management
• Implement current strategy and ensure key performance indicators are met.
• Conduct strategy reviews to ensure sustainability and profitability.
• Manage annual budgeting, re-forecasting, and financial target setting.
• Review management accounts, manage costs within budget, and take corrective actions as necessary.
• Monitor and manage cash flow, submitting monthly financial reports timely.
• Manage controllable costs and meet financial goals.
• Risk
• Implement relevant policies and procedures for compliance with applicable laws and industry standards.
• Ensure annual declarations of compliance and necessary staff training on legal and compliance requirements.
• Team
• Use data insights to track people metrics and take remedial action when necessary.
• Ensure job specifications and clear organograms are in place.
• Create engaged and motivated teams, achieving high engagement scores and low attrition rates.
• Implement effective performance management frameworks and reward programs.
• Ensure no gaps in the leadership team and maintain a full succession plan.
• Lead executive-level recruitment and communicate strategic direction effectively.
• Develop and execute the People strategy to meet overall business strategy.
• Ensure high-performing Business Services support relevant to the size of the business.
• Brand
• Embed the company brand and values, achieving high scores in brand pride and credibility.
• Ensure a clear and effective Employer and Employee Brand to attract the right talent.
• Position the company as a leading voice in the industry.
• Implement Marketing and Communications plans with dedicated resources and measure brand profile improvement.
• Systems
• Ensure necessary IT infrastructure, systems, and processes are in place.
• Implement a data management plan with support from HQ.
• Ensure effective systems and processes across all business areas.
• Participate in group system rollouts as required, ensuring local adoption.

Key Skills:

• Strategic thinking and vision development.
• Strong leadership and team-building capabilities.
• Excellent financial management and business planning skills.
• Effective marketing and business development skills.
• High-level communication and relationship-building abilities.
• Ability to drive cross-selling and collaboration across business areas.
• Strong understanding of market dynamics and business development.
• Demonstrated ability to lead and manage a diverse team.
• Financial acumen and experience in managing budgets and financial performance.
• Excellent strategic planning and execution capabilities.

Qualifications:

• Proven experience in a senior leadership role, preferably within the real estate industry.