Course Operations Team Leader - Hybrid


Location:
Leicester, LE19 1SU - Hybrid


Salary:
Competitive (DoE)
Contract: Full time, Permanent
Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
You bring exceptional organisational skills and a talent for customer service, making you the perfect fit to lead and coordinate our events.
You'll play a vital role in planning high-level conferences and training sessions, contributing to our mission of excellence and innovation.
If you thrive in a dynamic environment and are eager to make a significant impact, we want you on our team!
Join us and help shape the future of compliance, training, and marketing services for accountancy practices across the UK and Ireland.
About us
At Mercia, we enable accountancy and tax professionals to do business in the right way.
We’re proud to be part of Wilmington plc’s training and education division, so if you’re looking for innovation, integrity and teamwork, you’ll find them all and more here.
Our Course Operations Team Leader will lead a team that focuses on the organisation and planning of our events ensuring that all events are a success.
As our Course Operations Team Leader your responsibilities will include:
* Leading on planning, reviewing, administering and running a portfolio of courses.
* Attending and inputting into operational meetings.
* Building professional relationships with internal & external clients and collaborating with other departments to ensure seamless support for our clients and their training.
* Ongoing review, monitoring and summary of feedback from clients/delegates.
* Keeping management team informed of feedback and developments.
* Resolving and monitoring cases in Salesforce on a daily basis.
* Managing relationships with external speakers and co-hosts.
* Providing advice to peers and team members to support them resolving a range of issues.
* Leading on the telephony reporting for the team.
* Monitoring of course scheduling and viability.
* Running department reporting as required by our Senior Operations Manager.
* Collaborating with others on shared tasks to ensure deadlines are met.
* Line managing our Courses Operations Team.
In order to be successful in this role, you must have/ be:
* Ability to occasionally travel within the UK.
* Confidence to work from own initiative.
* significant evaluation and independent thought are required to resolve ambiguity and work within grey areas.
* Experience in balancing priorities and working in a changing fast-paced environment.
* Experience running, coordinating and organising training events.
* Experience in the accounting industry with a good understanding of current technical changes.
* Strong experience in planning training programmes and solutions suitable for accountants and tax advisers.
* Line management experience.
* Excellent Excel skills.
* Solid interpersonal skills with the ability to work with minimal direction.
Before you go... Find what you’re looking for!
Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too.
Our values help us achieve our goals - whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity.
We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?