Credit Controller



Location:
Corby, Hybrid

Permanent or 12 Month FTC

We have 2 positions open on our Credit Control team (1 permanent, 1 one-year FTC). You'll be working on a hybrid basis, spending time in Corby with your freindly team-mates, and a couple of days at home in your comfy slippers! Whether it's an office day, or a virtual working day, you'll have a great team around you, and every opportunity to keep building on your personal development and career at RS Group.

Job Purpose

The main purpose of the role is to collect outstanding debt due from customers in accordance with the company’s credit terms and identify, record, and co-ordinate the resolution of any disputes with customers. You'll also maintain customers accounts, ensuring they are free of unallocated payments or credit notes and occasionally hunting for remittance advices when needed!

The post covers collection for either a specific customer type or a range of customers (Portfolio, Corporate, or Standard & Key accounts,) and each customer type may have a different collection strategy. Full guidance and support will be given by your team manager, and we'll be working as one team to ensure everyone's continued success!

Key Responsibilities

• Collecting outstanding debt on allocated accounts by telephone and written communication within agreed timescales and maintain accurate records of all such activity.
• Meet targets set by the collection’s manager. Current targets are aged debt (%), cash collection (£), recovery of year old debt (£), other targets could be added
• Respond promptly and completely to both customer and internal queries.
• Making follow up calls to ensure that all queries are resolved and debts are paid in a timely and efficient manner.
• Referral of accounts to our legal team and debt collection agencies where appropriate and dealing with any issues arising.
• Monitoring customer credit limits and maintaining company credit policies. Analysing on-line credit rating agency information and setting up credit limits when needed.
• General administrative duties. Ad- hoc duties as requested by the Collections manager.
  
  

Key Attributes, Skills And Experience Required

• Experience in SAP is an advantage
• Good knowledge of Microsoft Word, Excel and Outlook is essential. The candidate should be able to do filters, order a data base, vlookups and sums in excel
• Experience of working in a credit control, accounts department or customer service in a busy environment.
• An ability to work well under pressure whilst applying keen commercial judgment and maintaining a customer service ethic
• Excellent communication & organizational skills.
• Be flexible, self-motivated and a team player.
• Good telephone manner.
  
  

Are you ready to explore the possibilities?