Credit Controller (12-month fixed term contract)



Location:
Sheffield City Centre (Hybrid)
Hours: Full-time 37 hours per week (part-time 25 hours+ per week considered)
Salary; £25,000 (pro rata for part-time)
Start date: August 2024 for a fixed term of 12 months

We are seeking an experienced Credit Controller to join our busy team on a one-year fixed term maternity cover contract. In this role, you'll play a vital role in keeping our student community thriving by ensuring timely payments and resolving any billing issues. We are looking for candidates with a good understanding of credit control and accounts receivable, preferably with existing experience of each within a business providing services direct to consumers. While the role is ideally full-time, we would consider strongly qualified applicants looking for fewer hours over a minimum of four days per week. Please state clearly on your application if this is your preference.

Key

responsibilities:

• Managing and reducing monthly aged debt for the group.
• Overall management of the credit control dashboards.
• Helping students manage their monthly utility bills through clear communication and effective problem-solving via email and SMS.
• Utilising your understanding of financial processes to analyse account activity and identify potential issues.
• Applying your credit control experience to develop and improve existing processes for handling failed payments and ensure timely collections.
• Working collaboratively with students to create manageable payment plans for outstanding balances.
• Managing and escalation of accounts that need to be closed by the credit control team
• Ensuring accurate and timely processing of refunds and account closures.
• Other general finance and administrative duties as and when required within the Finance Team
• Being a team player, contributing to a positive and efficient credit control environment.

Skills and experience:

• 2+ years’ experience in a credit control role, ideally within a consumer services environment.
• A good understanding of financial processes and how credit control plays a vital role in a healthy business.
• Excellent communication skills (written and verbal), with a patient and professional approach.
• Strong organisational and time management skills to prioritise tasks and meet deadlines.
• Experience with Salesforce CRM a plus.
• Proficiency in MS Office Suite (Word, Excel) and Sage or other financial software.
• A positive ‘can do attitude’ with natural problem-solving abilities that are accompanied with a high level of attention to detail.
• Ability to work as part of a team collaboratively as well as on your own initiative.

About us:

UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).

Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024.

Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.

We are a team driven and united by our core values:

• Lead the Way
• In it Together
• Customers Matter
• Keep it Simple
• Rise Above Challenges
• Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living
Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.