Description

Bristol - Hybrid

This is a hybrid position primarily based in Bristol, United Kingdom. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. In this changing world of working environments, Computershare are looking to senior managers to create and manage a balanced environment in supporting your team members and delivering against our corporate objectives and to support our Ways of Working Charter and policies. You will be expected to lead by example across the range of required skills, experience and adherence to policies. Find out more about our culture of flexible working

We give you a world of potential

The Client Management department is dedicated to fostering best-in-class client partnerships, ensuring retention, satisfaction and growth. The team actively seeks new business opportunities, manages risks, and ensures the delivery of services aligns with client expectations. Additionally contributing to the company’s financial health through budgeting, forecasting and market analysis and playing a key role in the identification and management of risk.

In a close, collaborative and supportive team, you’ll form the bridge between Computershare and its clients; balancing objectives accordingly. You’ll feed into product and service development by representing client needs and requirements, manage and drive internal relationships that are key to service delivery certainty and share your ideas and experiences to the benefit of the wider function. In addition, a key part of this role is to develop colleagues (e.g. Clients Managers, Assistant Client Managers as this team grows) to ensure they have the requisite skills, experience together with a highly productive work ethic.

A role you will love

In Client Management, you’ll ensure client satisfaction and retention, play a crucial part in aligning service delivery with client expectations, contributing to the company’s financial health through budgeting and market analysis. Plus, you’ll uphold a Business Continuity Plan to safeguard operations. It’s a dynamic and rewarding role that combines strategic thinking with client-focused service.

What skills and experience will you bring to the role?

• Previous experience of client management at a strategic level, within the Registry or Financial Services / regulated industry environment
• Strong and varied people leadership, development, coaching / mentoring and motivational capabilities
• The ability to create and maintain strong relationships at senior levels within client portfolio and across key internal stakeholders
• Strong problem-solving ability
• Strong experience in delivering and maintaining exceptional customer service
• Industry knowledge and impact awareness
• Advanced commercial acumen, including contractual practices, budgeting and forecasting capabilities
• Significant experience in planning and managing workload to meet deadlines and managing the delivery across a team
• Experienced communicator
• Presentation, Negotiation, Objection handling skills and MS Office suite - proficient
• Specific share registry experience (products and regulatory), desirable but not essential
• Degree Educated or higher Industry Qualification (ICSA, Bankers Institute), desirable but not essential

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from an incentive plan, recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, computershare.com/careers-handbook.