ABOUT US

The Arch Company is the largest provider of commercial business space for small to medium-sized businesses in the UK. We have over 5,000 properties comprised of unique spaces, often set in the heart of communities across England and Wales. Most of our properties are related to our railway heritage, which means they are concentrated in the key urban areas, close to major transport links and potential customers.

Our portfolio is full of variety, from bakeries to breweries, mechanics and metalworks, restaurants, retailers and more. We are proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.

ROLE PURPOSE

We have an exciting opportunity for an experienced Accounts Receivable Assistant to join our Finance Operations Team on a 7-month contract. You will become a member of a highly driven team, who ensure our tenant’s accounts are maintained while rental arrears are still collected. The role will involve carrying out day to day Credit Control Administrator duties, working closely with the Credit Controllers and other departments within the business to support the overall functioning and success of the Finance department.

KEY ACCOUNTABILITIES

• Receipting cash daily, including credit card payments, BACS and cheques
• Allocating daily credit notes, investigating and processing the historical account credits
• Preparation of requests for inter-account cash transfers
• Investigating the unallocated and unidentified cash as part of business-as-usual tasks
• Setting up new direct debits as per the mandate or reinstating the old ones if requested
• Monitoring and reversing any failed direct debit collections
• Preparing back-up files for refunds
• Transferring deposits and credits between leases and allocating where appropriate
• Undertake adhoc tasks assigned to the team including account reconciliations and deposit utilisations/drawdowns
• Managing failed payments (direct debits), missed payment plans and under payments
• Managing customer credit balances accordingly
• Managing incoming customer calls and actioning requests / queries accordingly
• Managing central mailbox and actioning requests / queries accordingly
• Monitoring the remittance inbox and applying the cash received as per the tenants’ instructions
• Liaising with credit controllers to allocate or reallocate customer payments
• Liaising with other departments within the business where necessary to effectively perform duties

SKILLS, KNOWLEDGE, AND EXPERIENCE

Essential

• Minimum 2 years accounts administration experience
• Working knowledge of Accounts Receivable
• Strong customer service experience
• Competence in Microsoft Excel (Pivot tables and V-Lookups)
• Ability to learn quickly and to work well under pressure
• Ability to investigate problems/accounts where necessary
• Ability to establish and maintain good client relationships, both internally and externally at all levels
• Excellent oral and written communication skills
• Willing to take ownership and responsibility of core tasks
• Effective time management and organizational skill

Desirable

• Basic double entry bookkeeping knowledge
• Competence in Horizon or similar platform
• Background in property or real estate sector

EQUALITY, DIVERSITY & INCLUSION

At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.