IntroductionA Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve queries efficiently and within SLA.Duties & Responsibilities
3rd Party Management

· Build and maintain healthy relationships with 3rd parties

· Daily managing and monitoring of Queries, investigate and resolve

· Responsible for monthly meetings with Internal departments to drive and highlight ATM's with high queries

System Capturing

· Investigate and resolve all card holder queries

· Identifying issues and escalate to be investigated

· Attending to any escalation of Ombudsman queries

E-Mail Queries

· Attending to all email queries and provide prompt response

Risk Management

· Ensure all queries are authorized by 1st and 2nd level authorizations

· Monitor that system does not allow duplicated queries

· Escalation of any suspicious activities with regards to card holder queries

Bank Reconciliations

· Ensure all queries are resolved and reconciled on a daily basis

· Investigate and escalate any unreconciled items

Desired Experience & Qualification
· Matric

· Completed or studying towards a B.Comm Financial qualification

· MS Office (Excel, Word, Email)

· Ability to build and maintain relationships with 3rd parties

· Previous experience in reconciliations

· Excellent communication skills

· Excellent telephone etiquette

· Excellent attention to detail

· Excellent planning and prioritizing skills

Package & RemunerationMedical Aid
Provident Fund