At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

Our vision is to create a world where insurance is personal, inclusive and a force for good. Our purpose is to help people carry in with their lives, giving them peace of mind now and in the future. We have ambitions for growth and driving change at pace - aspiring to be the UK’s largest insurer.

We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.

From Upstream Risk, Regulatory Advice and Compliance Management Information to Privacy and Data Protection, our Risk and Compliance teams keep us one step ahead, always.

To support our Interim Chief Risk & Compliance Officer, Howard Walpole, we’re recruiting for a Business Management exec to help ensure the business is executing on the Group strategy. Providing strategic-level support in managing business operations, implementing strategies, and overseeing key projects, this role requires a proactive leader with strong business acumen, excellent organisational skills, and the ability to work in a fast-paced, dynamic environment. You will be a trusted strategic partner to Howard, enabling him and his leadership team to drive change and make decisions at pace. This is an interim role, for an initial period of 6 months. You'll also play a key role with the transition and onboarding of our new incoming Chief Risk Officer, Maz Bown, who joins DLG at the end of the year!

What you’ll be doing:

We truly believe this role will play a critical part in our growth and success- providing high-level support in managing business operations, implementing strategies, and overseeing key projects to ensure the business stays compliant with the ever-changing regulatory landscape. By building strong relationships across the business, you’ll help ensure alignment, accountability, and transparency.

• Strategic Planning and Execution:
  
  • Work with the Interim CRO and their Leadership Team (LT) to develop and execute the Risk vision and strategy
    
  • Coordinate Risk and Controls initiatives across the 3 Lines of Defense to ensure they’re joined up - encouraging simplicity and identifying and removing any blockers
    
  • Monitor industry trends, regulatory guidance, and competitor activities ‘bringing the outside in’
    
    
• Operational Excellence:
  
  • Monitor key performance indicators relating to the Risk function's operations - ensuring the Group Risk Framework and library is kept up-to-date and accessible at all times
    
  • Work closely with finance and assist the Leadership team in preparing and managing budgets, forecasting financial performance, identifying cost efficiencies and managing the overall cost centre.
    
  • Lead key projects, from initiation through to completion, ensuring timely delivery and quality outcomes.
    
  • Develop a sound network across DLG, maintaining a pulse on daily operations to understand trends, risks and opportunities and help Leadership pivot as required - quickly and proactively.
    
  • Work with HR on relevant pieces of activity - including change, recruitment initiatives, talent and leadership development.
    
    
• Office Support and Communication:
  
  • Ensure Howard (and Maz, when she joins) is fully briefed and prepared for meetings at all levels within the Group and represented at internal/external meetings as required
    
  • Prepare and coordinate content for reports, briefings and position papers, regulatory updates, Board Papers, Strategy and Prioritisation events etc.
    
  • Monitor actions on behalf of the Interim CRO - ensuring issues are resolved to maintain pace
    
  • Develop key messages (internally and externally) on behalf of the Risk and Compliance function
    
  • Oversee the smooth running of all matters connected with the Leadership team Meetings and co-ordinate functional events.
    
    
• Leadership:
  
  • Foster a collaborative and high-performance culture across Risk and Compliance.
    
  • Overseeing initiatives with the Leadership Team to improve employee engagement and satisfaction.
    
    

What we’re looking for:

• Experience in budget planning for a large function - including forecasting, managing business performance
  
• Ideally current/previous experience working in a Risk, Compliance, or Controls department
  
• Experience in working across an organisation - across organisational boundaries - as a key member, providing guidance whilst bringing empathy and energy
  
• Experience working with the executive/C-Suite level in a fast-paced and complex business environment
  
• Analytical skills to not only gather and summarise data, but to also help find solutions to project challenges. Exercise a high level of independent judgement and problem solving, being able to influence where needed.
  
• Excellent written and verbal communication skills, including the ability to communicate and present information to a wide range of senior internal and external contacts and prepare materials for such audiences
  

• Discretion, tact and assertiveness, with the ability to influence and manage relationships with colleagues at all levels of the organisation
  

• Proactive and self-led with the personal resilience to work under conflicting priorities and pressures - requiring flexibility and adaptability in working approach
  
• Adaptable and tenacious with the stamina to see work through to completion
  

Please note: For internal applicants, we will consider band 4 and/or band 5 candidates for this role

Ways of Working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working.

This role will be based in central London - minutes away from Bank Station, with an expectation to be office-based c.3-4 days per week.

Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle. Our core benefits include:

• Flexible and generous annual leave. You also have the option to buy or sell up to 5 days each year too to suit you the way you want it to!
  
• 9% employer contribution into your pension - regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead.
  
• Annual bonus - dependent on personal and company performance
  
• Free private medical cover for you!
  
• 50% off home, motor and pet insurance
  
• Free travel insurance and free Green Flag breakdown cover
  
• Life assurance
  
• Income protection
  
• Access to company car and cycle to work schemes
  
• Retail discounts to your everyday shopping needs!
  

Being yourself

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings.

Every person, team, Squad, Tribe, and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together, we're one of a kind.

#LI-Hybrid

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