Job Title:
Island of Ireland Senior Credit Executive

Reports to: Credit Manager

Context/Scope

This role sits within the Sell to Cash team, reporting through the Island of Ireland (IOI) Credit Manager. The role supports all channels in ROI and NI. The Credit team strives to provide world class credit & debt management and are key part in our trading relationship with our customers in IOI.

Financial And Complexity

• Annual trade debtors of €900m across the team.
• 8,000 customers across the team.
• Each credit executive is responsible for either approximately 1,500 customers with monthly debt of up to €8m or approx 350 Customers with monthly debt of up to €15m.
  
  

Leadership Responsibilities

• Be authentic - build great relationships across the Diageo Ireland business at all levels
• Find Solutions - Be imaginative in finding solutions to issues.
• Connect to the Diageo Purpose - Show pride in Diageo; act as a positive representative of the company and our reputation.
• Consistently Deliver Great Performance - Identify clear priorities and focus on them at all times. Demonstrate brilliant execution. Understand the controls and governance required in your area.
• Grow Yourself - Develop and apply self-awareness. Grow your capability & experience.
  
  

Purpose Of Role

• Pro-active debt management to maximise cash conversion.
• Actively minimise risk using external financial tools and rigorous review.
• Develop collaborative relationships with commercial teams
• Deliver against agreed credit KPIs which underpin the strategy
• Ensure the accuracy and completeness of customer master data used to support debt management, accurate financial reporting and any necessary recovery processes.
• Compliance relating to credit policy - CARM/AML policies and other regulatory aspects
  
  

Top 3-5 Accountabilities

Own end to end account management of mid or high-risk customers in accordance with the credit policy.

This Includes

• Decide and set credit terms and credit limits for each customer.
• Regularly review data integrity and payment performance, correcting if required.
• When necessary, recommend risk categorisation and credit options.
  
  

Responsible For Minimising The Risk Of Debt By

• Prompt follow up of failed or missed payments on a daily basis.
• Negotiate repayment plans with customer if overdue debt arises, and subsequent review of payments.
• Apply course corrective action when needed.
• Create and pro-active manage risk-based watch lists.
• Correspond with customers with overdue debt, rapid follow up to ensure maximum monies recovered.
• Comply with all legislative and policy requirements, where appropriate drive simplification to processes.
• Timely response regarding queries received from commercial and customers via incoming calls/emails.
  
  

Experience

• Proven ability to deliver under time pressure is particularly important.
• At least 3 years Credit Control experience with high volume of customers
• Proven ability to deliver consistent high quality results in a target driven environment.
• Be assertive in all situations.
• Computer literacy is necessary - knowledge of Sap/Salesforce (or equivalent) and intermediate
• Excel/Word are essential