Description

In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.

When considering a career move its vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2024 and beyond...

To find out more about our finance business click on the following link and discover what awaits you at WSP: https://www.wsp.com/en-GB/sectors/education

Responsibilities

• Work as part of a team to deliver an excellent billing experience for all stakeholders
• Proactively engage Operations stakeholders in management of project transactions and timely generation of accurate client invoices
• Reconciliation of complex client billing accounts
• Liaise with Billing Business Partners to integrate and stabilise billing of acquired entities and newly won contracts
• Document new billing processes in Shared Services Standard Operating Procedures format
• Hand over stabilised, documented billing processes to the High Volume Billing team, providing training and post hand-over support
• Participate in testing for the implementation of new billing technology and processes
• Provision of data and evidence for internal and external audits
• Identify opportunities to enhance and improve billing systems and processes

YOUR TEAM

• This sits within the Billing Operations team, reporting to the Senior Manager, Billing Operations

Qualifications

Experience of:

• Managing of own workload and collaboration with your team to ensure consistent service levels
• Handling customer requests through a case management system to SLAs
• Documentation of processes
• Provision of process / systems training to own team and / or other stakeholders
• Testing / implementation of new systems / processes
• Challenge of the status quo to improve processes for your own team and your customers
• Provision of advice on project structure to satisfy WSP and client requirements
• Investigation of solutions to complex fee-earner time issues
• Cross-functional working to investigate issues (e.g. liaison with Credit Management)

Skills Required:

• Able to demonstrate a clear understanding of Shared Services Customer Excellence principles
• Able to process of a high volume of transactions in an ERP such as Oracle, SAP or Business World
• Effective management of relationships with internal customers
• Clear oral and written communication
• Effective prioritisation and time management
• Appropriate attention to detail
• Ability to understand and adhere to prescribed processes
• Willingness to raise questions and escalate concerns then work with stakeholders to resolve.