Operational Excellence Manager (IBB)

• Takutai Square, Auckland
  
• Full time, Permanent
  

Mō te tūranga | About the Role

The Operational Excellence Manager is a varied role that works with multiple stakeholders across Institutional and Business Banking (IBB) and the wider teams within Westpac, to develop and deliver, new ways of working that drive improvements for IBB customers and employees. This role will be responsible for leading and supporting strategic projects such as enterprise change programmes, process improvements, and regulatory, policy and system changes.

You will support the business to close existing operational risks and issues and ensure the most effective, efficient, and low risk operational practices are in place. Deliver key analysis and initiatives across the business to enable continuous improvement, deliver business plans, and drive the IBB and Westpac strategy, ensuring operational excellence is forefront of mind.

Key responsibilities include:

• Integrate Lean methodology and analytics into operational processes to drive improvements and resolve issues
  
• Implement project governance disciplines to establish a mandate for change, drive execution, and manage delivery risks
  
• Lead and facilitate project meetings and workshops. Including preparation of meeting artifacts, and project documentation
  
• Help identify and evaluate risk areas and root causes across within operational activities
  
• Utilise data to drive continuous improvement in productivity, quality and customer service
  
• Identify gaps, capture key activities that require standardisation, and implement sustainable initiatives.
  

Nā tāu rourou | What will you bring?

This role will be suitable for a candidate who is naturally curious, asks insightful questions and can ‘connect the dots'. The successful candidate will have a high level of proven project management and senior stakeholder management experience. In addition, you will have:

• Must possess a tactful communication style (both verbal and written), with the ability to craft compelling narratives and value propositions, develop presentations, and present effectively to stakeholders across the business
  
• Understanding of project management and change management frameworks will be advantageous
  
• Strong understanding of creating and maintain Standard Operating Procedures (SOP's)
  
• Previous experience in a similar role, particularly within the banking or financial services industry
  
• Ability to perform process analysis, improvement and implementation on a national scope
  
• Robust financial expertise and a deep understanding of the financial services industry, or consulting experience in the sector will be highly advantageous
  
• Ideally prior frontline banking experience and a strong understanding of Westpac's products, processes and systems
  
• Ability to analyse a situation/problem and develop an effective and efficient solution for stakeholders
  
• Six Sigma/Lean experience will be beneficial
  
• Demonstrated ability to proactively influence outcomes beyond individual's area of direct responsibility
  
• Proficient experience in Microsoft Office suite
  
• A tertiary qualification in Commerce or a related industry.
  

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development - we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant ‘W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
20 August 2024