Reference: GTG001476-NB-1

Are you an experienced professional with a knack for building and maintaining strong client relationships? We are seeking an enthusiastic and results-oriented Account Manager to join our team.Duties & ResponsibilitiesIn this role, you will serve as the primary point of contact for our customers, ensuring their needs are met and delivering exceptional service.
Key Responsibilities:

• Client Relationship Management:
  
  • Build and maintain long-term relationships with customers.
  • Serve as the primary point of contact for client interactions, including email, phone, online presentations, screen-sharing, and in-person meetings.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Account Growth and New Business Development:
  
  • Maintain and grow an existing client base while identifying opportunities for new business development.
  • Collaborate with the Sales team to onboard and integrate new clients.
  • Monitor and analyze customer usage of our products to identify opportunities for enhancement and value addition.
• Delivery and Communication:
  
  • Ensure the timely and successful delivery of our solutions in alignment with customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders.
  • Forecast and track key account metrics to gauge performance and growth.
• Customer Service and Integration:
  
  • Keep current clients satisfied by providing exceptional day-to-day service.
  • Liaise between the customer and internal teams to address issues and ensure a smooth operation.
  • Enhance the department's and organization's reputation by accepting ownership for new requests and exploring opportunities to add value.

Qualifications:

• Minimum of 4 years of experience in an Account Manager or similar role.
• Proven ability to manage and grow client relationships effectively.
• Excellent communication skills and experience with various customer interaction methods.
• Strong organizational and problem-solving skills.

If you are dedicated to delivering outstanding client service and have a passion for building long-term relationships, we would love to hear from you!Package & RemunerationR 240000 - R 264000 - Annually