Key Responsibilities:
Customer Accounts:
Maintain accurate and up-to-date customer records and accounts.
Issue invoices and credit notes in a timely manner.
Reconcile customer accounts on a regular basis.
Handle customer inquiries and resolve disputes efficiently.

Debt Collection:
Follow up on overdue accounts and initiate collection procedures.
Contact customers to arrange payment plans or negotiate settlements.
Prepare and send out age analysis reports.
Handle customer disputes and escalations professionally.

Cash Allocation:
Allocate customer payments to the correct invoices.
Reconcile bank statements and resolve discrepancies.

Reporting:
Prepare monthly debtors reports, including aging analysis and bad debt provisions.
Provide information for cash flow forecasting.

Systems:
Maintain accurate records within the company's accounting system.
Ensure compliance with internal controls and financial policies.

Required Qualifications and Skills:
Matric/Grade 12
Relevant bookkeeping or accounting qualification (advantageous)
Minimum of 3 years experience in a debtors clerk role
Strong numerical and analytical skills
Excellent communication and interpersonal skills
Proficiency in MS Office Suite, especially Excel
Experience with EZYWINE software is advantageous
Attention to detail and accuracy
Ability to work independently and as part of a team
Strong negotiation and persuasion skills
Additional Requirements:
Knowledge of the wine industry (advantageous)
Experience with accounting software (e.g., Sage, QuickBooks)
Understanding of credit control principles