Company:

Marsh

Description:

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

MARSH is seeking candidates for the following position based in the Sandton office:

FINPRO Leader

We will rely on you to:

• Provide leadership that reflects a strong client and colleague focus and a commitment to delivering best-in-class services that benefit our clients;
  
• Ensure that the FINPRO policies meet the strategic objectives of the Global FINPRO business aligning to IMEA FINPRO, and that of Marsh Specialty in Africa;
  
• To manage and support a team of highly skilled senior leaders, professionals and managers;
  
• To set the vision, strategy and plans for the practice in the region;
  
• To identify, develop, and coach key talent and ensure succession planning;
  
• Overall responsibility for client relationship management and client retention;
  
• Full accountability for achieving client service revenue budget, including client retention and new and expanded business targets;
  
• Design and deliver a comprehensive, end-to-end client service proposition;
  
• To manage and maintain disciplined pricing of services;
  
• Networking with Africa Regional Offices, Marsh's correspondent network and the Marsh Specialty Global FINPRO Practice to drive revenue and business opportunities across Africa;
  
• To develop and execute with the team managers and direct reports to deliver Growth Business Plans which should include but not be limited to:
  
  • Enhanced collaboration across the teams and region
    
  • Focus on turning around under-performing countries or businesses, by increased collaboration, mutual target setting and clear accountability;
    
  • Maintain an active sales funnel (using Marshforce)
    
• To develop and grow local and international market relationships;
  
• To drive increased use of data and analytics in client conversations, and to enhance our data governance;
  
• Full responsibility for the delivery of financial commentary and variance reports and other financial information required within deadlines;
  
• Full responsibility for providing the necessary new business support and cross sell;
  
• To monitor credit control discipline;
  

• Full responsibility for driving operational efficiencies within the team, including the implementation of improved internal processes and systems; manage NOC's and minimize E&O's in line with Marsh's global standards;
  
• Identify and mitigate key inherent risks to Marsh's objectives and regulatory risks, at the regional, country and business unit level;
  
• Oversee quality assurance framework, ensuring a robust First Line of Defence and adherence to Client First Principles.
  
• Claims supervision. Proactive approach to engage the right teams to fast-track claims payment and escalate in a timely fashion to ensure favorable outcome for clients.
  

What you need to have:

• 8 years (minimum) broking, client service and/or insurance industry experience in at least one Specialty line;
  
• 3 years (minimum) management experience;
  
• Strong existing client and (re)insurer relationships;
  
• Ability to engage at C-Suite level;
  
• Thorough technical knowledge of at least one Specialty line, but a general understanding of all short-term insurance products is necessary;
  
• Experience in the design and placement of large and complex insurance programmes;
  
• A demonstrated ability to drive new and expanded business;
  
• A demonstrated ability to manage a team of highly skilled and senior professionals;
  
• A demonstrated ability to delivery to strict deadlines;
  
• Product development and project management capability;
  
• Must be a collaborative candidate; and
  
• Must thrive working under pressure.
  

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.