Executive Operations

Executive Operations

H One is backed by Sri Lanka's premier connectivity provider, Dialog Axiata PLC. We've always been one of the leading Microsoft partners in the country for well over a decade.

And now, with Axiata, we are expanding our reach across the APAC region and in search of young, brilliant individuals willing to take on the challenge.
Our people were always the key to our success. We are proud to have created some of the greatest Microsoft professionals in the region and to now house some of the market's leading experts.

The Job

• Process orders received from Account Managers (AMs) via the designated tools and update accordingly in the systems and process in a timely manner. (CSP/MPSA/EA)
• Support order reconciliations on a monthly basis and share with relevant teams for billing.
• Address and resolve queries and raise tickets in a timely manner.
• Update stakeholders on the status of orders.
• Share price lists and promotional offers with AM's on a monthly basis.
• Assist customers with navigating the admin center and resolving licensing issues through Teams, Any desk, and on-site support.
• Support AMs with the end-to-end order processing workflow.
• Guide AMs on prerequisites and best practices for order processing.
• Process improvements and digitization.

Requirements

• CIMA qualified or CIMA student
• Proficiency in Microsoft Office Suite, especially in Excel.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.
• Demonstrate tech saviness and proficiency in managing customer inquiries with effective solutions.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time-management skills.
• Understanding on Microsoft operations and Microsoft licensing is an added advantage.

Send your CV to careers@hone.dialog.lk