• The Accounts Receivable Representative will work within the accounting team to manage the efficient, timely and accurate payment of receivable balances from customers.
• This role will reside with the accounting team in India, but it will support the accounting teams in the US and the UK.

Essential Job Functions:

• Collect payment of delinquent balances using phone and email
• Responsible for daily communication, prioritization and follow up on diverse customer accounts
• Maintain regular, collection-based communication with customers. Identify high risk accounts. Communicate potential risk and escalates to leadership appropriately
• Investigate and resolve customer billing inquiries working with internal departments and system resources
• Ensure established procedures are followed; reconcile accounts as needed
• Prepare and process credit and debit adjustments
• Create manual invoices as necessary to correct billing anomalies for prompt payment
• Maintain up-to-date billing system and electronic invoicing contacts
• Follow up on refund or payment allocation of duplicate and over payments, credit and return credit adjustments
• Carry out billing, collection and reporting activities according to specific deadlines
• Manage regular communication via chat, emails, or calls with Parent company teams in the US & UK

Education and Experience:

• Proficient level of knowledge in Excel
• Ability to work in a fast-paced environment
• Ability to work on multiple projects simultaneously
• Strong communication (written, verbal and listening) skills
• Strong customer service and problem-solving skills
• Strong attention to detail and able to consistently and timely produce quality, accurate work
• Ability to work independently, and to work in a collaborative, team environment
• Experience in a larger business/corporate environment
• Graduate with B.com preferred

Skills: Customer Service, Attention To Detail, Excel, Communication, Problem-solving

Experience: 0.00-2.00 Years