About Us
Do You Have What It Takes?

Are you energetic and an innovative out of the box thinker? Do you have a great “can-do” attitude? Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working in a high paced ever-changing environment?

Our employees are the heartbeat of our business and are our top priority as we believe an empowered and engaged workforce enables the vision/ purpose of Altron FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation. Through teamwork we co-create and collaborate to deliver value for our customers, partners and communities. We are inclusive and believe in the strength that lies in the diversity of our people. We are committed to providing meaningful and challenging work while growing our employees to achieve personal career growth and have fun doing it. As part of the Altron Group, we champion leadership that is ethical, visionary, inspiring and values based.

Our Company

Altron FinTech operates as a division of Altron, a market leader in the ICT sector. For over 50 years, Altron has been at the forefront of addressing society's challenges by delivering end-to-end technology solutions that have an impact on businesses and society, through innovation that matters.

Altron FinTech operates within the financial technology space. Our lines of business complement each other in the provision of secure transaction solutions to our customers. Our solutions include debit order processing, payment and switching services, card personalisation and issuance, credit management software as well as debit and credit card payment solutions. In addition to this we also provide person-to-person payments and value-added services to the consumer market.
Key Responsibilities
We are seeking an Account Manager who will be responsible for managing client relationships and ensuring the success of the accounts under their care. Excellent communication skills in both English and Mandarin are essential.

Face to Face Visits:

• Develop a call cycle plan for visiting clients.
• Make travel arrangements and accommodation bookings for client visits.
• Visit all assigned clients within the specified call cycle period.
• Build strong relationships with clients.
• Obtain signatures from clients to confirm site visits.
• Install products and equipment at client sites and provide training when necessary.

Statistical Analysis:

• Analyze client processing data to identify areas of improvement and growth.
• Present statistical analysis to clients.
• Provide recommendations and ideas for improvement based on the analysis.
• Monitor client performance and track improvements.
• Identify trends and advise clients on them.
• Report possible fraud risks or misconduct in client business practices.

Stock Control:

• Assist clients in tracking their stock on-site.
• Help clients with stock orders when needed.
• Assist in stock recovery at client sites if necessary.
• Ensure that equipment is properly maintained at client sites.

Sales:

• Identify opportunities to offer value-added services to clients.
• Implement services and tailor-made products/solutions as needed.
• Prepare sales documents and guide clients through the process.
• Submit sales documents for processing within agreed timeframes.

Query Resolution:

• Log client queries and issues with the company's second-line support function.
• Keep clients informed of the progress regarding their queries.
• Close queries in the system once they are resolved.

Administration:

• Maintain client data and site visit information up to date on company systems daily.
• Submit a monthly report to the Regional Manager on the first day of each month.
• Submit all expense claims and reconciliations to the Regional Manager on the first day of each month.

Achieve Financial Targets:

• Achieve monthly and annual financial targets through consulting, support services, and sales activities.

Personal Development:

• Keep clients and colleagues informed about the payments industry and legislative requirements and changes as needed.
• Stay up to date on product, system, industry, and legislative changes.

Qualifications & Experience and Skills
Educational requirements:

• Matric
• Business Management Degree/Diploma highly preferred
• Experience in the Payments / IT Service Industry

Additional Requirements:

• Excellent English and Mandarin communication skills

Package & Remuneration
Market Related