Introduction
About the Client:

A leading company renowned for its excellence in assistance coordination, offering top-tier support services and fostering a vibrant, dynamic work culture.

About the Role:

In this role, you'll drive performance optimisation, ensuring top-tier service quality and adherence to company strategy. You'll oversee staff, refine case handling, manage IT and QA, and control costs, making a significant impact on operational excellence.

Benefits:

• Medical Aid: Fully covered for employee and up to two children under 18;
  
• Retirement Annuity: 10% contribution after probation;
  
• Annual Bonus: Performance-based;
  
• 21 Days' Leave;
  
• Free Parking.
  

Why Work for Them?

Our client offers a global career in a dynamic, innovative environment where employees make a real impact, enjoy professional growth, and benefit from a supportive culture and competitive benefits.
Duties & Responsibilities
Responsibilities:

• Lead and manage the Assistance Coordinator Teams, ensuring high performance and job satisfaction;
  
• Oversee daily operations to deliver high-quality service and maintain customer satisfaction;
  
• Handle operational tasks and staff performance, implementing improvements as necessary;
  
• Implement best practices and strategic plans to enhance efficiency and service quality;
  
• Address and resolve complex customer issues effectively and promptly;
  
• Monitor and report on performance metrics, tracking progress and identifying areas for improvement;
  
• Manage case and claims processing, including travel and flight insurance claims, ensuring accuracy and compliance;
  
• Maintain clear and professional communication with clients and stakeholders.
  

Desired Experience & Qualification
Requirements:

• Minimum of seven years' experience in the assistance environment;
  
• Proven managerial skills and leadership abilities;
  
• Strong problem-solving capabilities;
  
• German language skills are advantageous;
  
• Tertiary education in a relevant field is an advantage.
  

Package & Remuneration
R35,000 per month, plus benefits