Credit Control Assistant

Location: Lancaster



Salary:
£22,681 - £24,533 per annum

Contract: Permanent, Full Time

The university is rooted in serving their communities, with people, place and partnership at their heart.

Now is a very exciting time to be joining them because they are delivering a new "Towards 2030" strategic plan focused on making the most of their three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for their region, nationally and internationally.

The Role

The University’s Income and Credit Control team has a vacancy for a full-time Finance Assistant at the Lancaster Campus.

The Assistant will work closely with and support the team’s Credit Control and Treasury Lead, providing active collection of tuition fees, accommodation fees and other debts due to the University along with allocation of income in an accurate and timely manner.

Key Duties:

Support the Credit Control and Treasury Lead with:

• Student and customer queries including payment plans
• Customer debts and relevant queries
• Month End reports

Support the Credit Control and Treasury Lead with:

• Direct Debit Collections.
• Allocation of income
• Refunds
• Know Your Customer process

Support the Credit Control and Treasury Lead with:

• Active management of debtor balances in addition to the routine reminder procedures.
• Liaising with the University’s debt collection agencies as directed.

Prioritise workloads as necessary and ensuring tasks completed on a timely basis in line with University deadlines.

Contribute to the Income and Credit Control team’s daily activities:

• Dealing with both student and external customers daily.
• Follow up on resolutions to queries directed to the various Income and

Credit Control email accounts.

• Follow up queries with departments for a resolution.
• Accurate posting of all income received by the University as required.
• Checking of all online payment platforms and payment methods as required.

Report any suspicious activity, breaches of financial regulations to the Credit Control and Treasury Lead.

Use of Microsoft Excel and Word to create spreadsheets and documents using excel pivots and look-ups.

Contributing to the overall work of the Income and Credit Control team and other such duties in accordance with the grading of the post.

Skills and Qualifications

• Education to RQF Level 2 (GCSE Grade C or above, or equivalent) standard in English and Mathematics.
• Recent relevant experience of Accounts Receivable, Credit Control and active debtor management.
• Experience of using financial accounting systems with knowledge of accounting concepts, journals and entries.
• Handling difficult conversations and people

Benefits

• Competitive salary
• 35 hour full-time working week
• 33 days holiday plus bank holidays
• Hybrid working in line with business need
• An excellent pension scheme with 8% employer contribution.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable University, please proceed through the following link to be redirected to their website to complete your application.

https://jobs.cumbria.ac.uk/Vacancy.aspx?ref=XX126624

They encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison, to the sector.