The successful applicant will be responsible for servicing external clients as well as internal (other cross functional teams) in terms of providing accurate and timely information, addressing questions and resolving raised concerns in a time bound, effective and efficient manner.
Desired skills, experience, and expectations

• 3-5 years of Credit Control experience especially while dealing with foreign clients will be an advantage. Must be customer focused.

• Excellent English communication skills both written and verbal. The job will require communicating with foreign clients on phone and email daily.

• Excellent in MS Office Suite.

• Ready to work on all types of tasks simple to complex.

• Process driven, but ability to think beyond it as required, energetic and enthusiastic.

• Quick learner and ability to work effectively under pressure and make informed decisions.

• Ability to lead/ manage/ guide at least a small team of 1-2 members.

• Committed for long term employment.

• Takes ownership of processes and people assigned.

• Reports to manager with transparency no surprises.

• Efficiently manages task planning and scheduling.

• Stays on top of To Do list and mailbox.

Key skills and responsibilities

• Credit control ensure no exposure to the company outside agreed Credit limits by mgmt. Responsible to ensure all payments are made on time as per the contract and escalate as per procedure.

• Credit Exposure review of all customers monthly and proposal to supervisor.

• Reporting and reviewing with supervisor all overdue debt and proposal on corrective action.

• Ensuring all queries are resolved in a timely manner. This would need effective communication with clients and internal stakeholders and ability to understand and adapt to situations.

• Inbox turnaround time is max 24hrs.

• Monitoring all invoicing is produced and sent in a timely manner per Jnr as per contract.

• Monitoring all allocations are processed by Jnr.

• Communication with sales head for that region to resolve any queries in a timely manner. This will require ability to form interpersonal relationships.

• Configuration of all agents in RIO as per contract.

Skills: English Communication, Effective Communication, Ms Office Suite, interpersonal relationships , Credit Control, Quick Learner

Experience: 3.00-5.00 Years