Accounts Receivable will have strong exposure on both Collections + Billing. Collections Specialist Primary Responsibilities

• Communicate with clients regarding overdue invoices following established cadence for chasing
• Identify invoices needing escalation for outstanding balances outside of historical or stated customer terms.
• Investigate any invoicing discrepancies and work with Billing Specialists and client to clarify concerns
• Escalate issues appropriately to Senior Billing Specialist to resolve complex issues
• Establish and maintain relationships with customer payers to ensure timely and accurate payments received via communication and follow-up on outstanding invoices.

Essential Skills:

• Experience with NetSuite and Salesforce preferred.
• Proficient in Excel and other Microsoft Office suite products.
• Ability to work autonomously and be part of the broader team
• Appropriate handling of sensitive information
• Excellent time management and organizational ability
• High level of attention to detail
• Strong client relationship management and customer service skills
• Team player with the ability to communicate and coordinate with multiple parties
• Intermediate to advanced computer software skills, including Excel and other accounting packages

Billing Specialist Primary Responsibilities

• Utilize NetSuite to generate and distribute customer invoices at the contractually stated frequency.
• Generate accurate invoices following the billing processes for various revenue streams including minimums, overages, and consultancy.
• Ensure billing data is accurately updated within NetSuite and billing artifacts upon execution of the billing cycle.
• Investigate and resolve differences between scheduled revenue and billings with Contract Revenue Specialists.
• Application of credit memos, as supervised/reviewed by Billings Senior, for credit memos

Essential Skills

• Experience with NetSuite and Salesforce preferred.
• Proficient in Excel and other Microsoft Office suite products.
• Ability to work autonomously and be part of the broader team
• Appropriate handling of sensitive information
• Excellent time management and organizational ability
• High level of attention to detail
• Strong client relationship management and customer service skills
• Team player with the ability to communicate and coordinate with multiple parties
• Intermediate to advanced computer software skills, including Excel and other accounting packages

Skills: Salesforce, Client Relationship Management, Customer Service, Organizational Ability, Attention To Detail, Netsuite, Time Management, Microsoft Office, Computer Software, Accounting, Excel

Experience: 0.00-0.00 Years