The Payroll Advisor is responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive Payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of providing a great client experience.

Key Accountabilities:
Provide a great client experience:

• Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure clients’ payrolls are managed timely, accurately, and securely
• To own, take responsibility and be accountable for the client journey, always ensuring service excellence
• Answering client queries about their Payroll or our systems via email and telephone within service level agreements, striving for client advocacy and first contact resolution
• Liaising with internal stakeholders, within operations, sales, client success, marketing and tech, to help manage a client's payroll
• Use the CRM to record details of all client interactions
• Possess full awareness of specific client requirements and ensure these are documented within the payroll system
• Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate
• Conduct account client reviews
• Raising system bugs and improvement ideas with technical support
• Knowledge share with peers to create a team of payroll experts
• Coach and mentor payroll assistants, helping them become payroll and system subject matter experts.
• Work closely with payroll processors (based in Kochi, India)
• Sharing ideas to help improve processes.

Adopt an ‘Always Learning’ mindset:

• Learn from our experienced Strategic Payroll Managers to become a subject matter expert
• Maintain a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars

What we’re looking for:

• You have previous experience of working in payroll
• You’re eager to learn and develop
• You can coach and mentor others
• You’re a good communicator (written and verbal) and you’ll be able to build trusted relationships with clients
• You enjoy problem solving

• You have good attention to detail
• You’re organised and methodical
• You are familiar with technology, for example you regularly use a computer and mobile apps
• You’re comfortable working to deadlines and SLA’s
• You will follow company policies and procedures adopting professionalism.