Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career.

Operations Analyst

Role overview

We are looking for a motivated and hardworking individual, with excellent organisational and interpersonal skills and a strong attention to detail. The successful candidate will have the ability to work quickly, efficiently and methodically and have in depth knowledge of operational & underwriting practices as well as an understanding of financial aspects, such as credit control & IBA.

We are looking for someone to join our energetic, fast paced and multifaceted organisation on a full time, permanent basis. We are keen to hire an individual who has strong analytical and Microsoft Excel skills. If you have the right ability, drive and attitude, then DUAL is the place for you!

This new position will form a pivotal part of our operational structure which is rapidly growing and will allow the opportunity to work within a small, fun and results orientated team. As a result, you will need to be able to adapt well to change, prioritise workload and manage multiple tasks.

Role responsibilities

• Assisting with the maintenance, compliance and effectiveness of the teams underwriting processes
• On-boarding of new underwriting teams (Lines of business) to the existing operational framework
• Overseeing the accuracy of data entry for all lines of business within the team, underwriting & claims
• Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing and IT and acts on behalf of the underwriting team, as point of contact.
• Building strong relationships with carrier partners
• Assisting with system monitoring and changes on the underwriting and broking systems
• Main contact point for both Binder Brokers & Carriers.
• Managing the reporting of monthly income and debt, both inwards and outwards (bordereaux understanding required).
• Providing management information reporting.
• Supports the team during Binder renewals, more specifically with Binder testing and regulatory changes.
• Proactively and collaboratively works with Underwriters and other stakeholders, responding to any queries concerning policies, pulling ad-hoc reports, when required.
• Monitoring of exception reporting with data entry
• Supporting the team with binder management and endorsement processing

Key requirements

• Ideal candidates will have previous working experience within Insurance operations and a good understanding of delegated authority
• Ideal candidates must have excellent communication skills both written and verbally (this is crucial)
• Ability to work quickly, efficiently and methodically
• Ability to communicate new initiatives and ideas
• In depth knowledge of operational and underwriting practices
• A strong team player who is confident in their ability and also self starting

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Our culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• An international group with independence and people at its heart
  
• A home for talent with a unique culture: the biggest small company in the world
  

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.